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Contact service customers by phone and email to ensure satisfaction, assist the Service Manager with outreach, resolve minor issues or escalate, and keep accurate records of customer interactions.

Monitor SIEM and security tools, investigate and remediate incidents, improve incident response processes, collaborate with IT for mitigations, support compliance and audit efforts, and stay current on threats and mitigation strategies.

Lead PLTW’s paid media and industry advertising strategy to drive demand across K–12. Own media planning, audience targeting, budget allocation, measurement frameworks, testing, cross-channel campaign execution, vendor management, and performance optimization to improve engagement and business outcomes.

Support Personal Lines Account Managers by processing policy transactions, preparing quotes and proposals, entering data into EPIC and rating platforms, handling client and carrier requests, and delivering excellent customer service while obtaining state P&C license.

Support the Travel team with client communications and media relations, securing placements across national, regional, broadcast and online outlets. Produce client reports, contribute to strategy and brainstorming, assist with media events and product launches, and cultivate relationships with journalists to amplify client stories.

Manage day-to-day insurance compliance, renewal data collection, COI issuance, initial claims intake, RMIS administration, rental-portfolio insurance coordination, invoice reconciliation, surety bond oversight, audit support, and broker liaison duties to maintain accurate organizational risk and insurance records.

Design and produce print and digital marketing assets that align with brand strategy. Lead creative projects, collaborate with marketing, manage workloads, provide feedback, support events and proposals, conduct market research, and ensure timely, consistent brand execution.

Partnering with the CFO, build and maintain core financial models, lead long-range planning, scenario and M&A analyses, produce monthly/quarterly reporting and dashboards, synthesize SQL and operational data into executive recommendations, and drive automation and process improvements to inform capital allocation and strategic decisions.

Own full-cycle sales for city and transit agency accounts on the East Coast. Navigate government budgeting, SLED procurement, RFPs, and long multi-stakeholder sales cycles. Build market density, negotiate contracts, coordinate with Account Management and cross-functional teams, and drive regional revenue growth.

Provide high-level administrative support to the CEO and Ownership: manage scheduling, travel, correspondence, meetings, events, gifting, front-desk oversight, and confidential communications; supervise Executive Office Associate and represent the CEO with internal and external stakeholders.