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Lead and deliver Appian/BPM implementations: gather and translate requirements, design and develop complex BPM solutions, run workshops, work with clients and product owners, integrate data, operate in Agile teams, and support proposals and business development.

Own and evolve Roo's frontend platform and design system, building tooling, developer workflows, AI-assisted integrations, and migration paths to modern libraries (web and mobile). Partner with Product and Design, improve developer experience, and remove friction so teams can ship high-quality, consistent features rapidly.

Manage onboarding, training, and relationship management for health-system customers using Quva BrightStream SaaS. Drive product adoption, document usage impact on hospital metrics, secure renewals and expansions, provide on-site and remote training, and collaborate cross-functionally to resolve customer issues and improve processes.

Serve as primary liaison for complex fraud incidents, coordinating intake, response, recovery, and client retention. Provide fraud trend analysis, consulting, training, and fraud-prevention guidance across business units. Lead and develop a team, improve fraud controls and processes, and support client-facing recovery and prevention efforts to reduce losses and strengthen fraud awareness.

Provide HR generalist support across multi-site operations: administer policies, manage full-cycle leave (FMLA/CFRA/PDL/WC), handle employee relations and investigations, maintain personnel records, conduct onboarding and benefits administration, assist wage-and-hour audits, and partner with managers on performance and terminations.

Lead global mobile supply acquisition and demand partnerships by closing enterprise publisher integrations, securing mediation and DSP demand, guiding technical integrations (SDK, OpenRTB, S2S), owning pipeline and revenue targets, and coordinating with product and ops to optimize yield and integration health.

Provide first-level help desk support for employees: respond to requests, troubleshoot workstations, printers, Microsoft 365, network and application access, set up devices, document tickets, assist onboarding/offboarding, perform basic account administration, and escalate complex issues.

Manage relationships with SME customers post-sale to ensure satisfaction, drive renewals and upsells, oversee deployment of services, perform technical checkups, collect customer feedback for product teams, and coordinate with Support and Pre-Sales. Success measured by renewal and upsell rates and customer satisfaction.

Lead the Business Solutions team to align technology, data, and innovation with organizational goals. Oversee business applications, database administration, BI/analytics, automation, and vendor relationships. Drive cross-functional projects, governance, and continuous improvement to enhance operational efficiency and member experience.

Serve as a client-facing finance leader delivering FP&A, budgeting, forecasting, reporting, KPI development, process and technology recommendations, project management, and team mentorship for mid-size companies in advisory or interim roles.