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Manage and nurture B2B client relationships for a SaaS travel platform. Responsibilities include answering questions, resolving issues, increasing product adoption, identifying upsell and cross-sell opportunities, collaborating with Sales, Support, and Product, sharing customer feedback, and driving long-term satisfaction and engagement. The role requires strong communication, multitasking, proactive problem-solving, and up to 10% travel for client visits.

Design and scale backend data infrastructure for Beacon’s Datastore platform. Build PostgreSQL data models, Kafka-based event pipelines, GraphQL APIs, and warehouse snapshot pipelines. Lead technical designs, integrations, and service development while ensuring data integrity, idempotency, and resilience. Collaborate with scientific, clinical, product, platform, and application teams to support clinical-study workflows. Improve operational robustness through documentation, tooling, dashboards, and maintainable services in a remote environment.

Own customer relationships across Silo’s ERP and agricultural labor platforms, driving adoption, renewals, pricing, upsells, and business reviews. Resolve 30–40% of customer issues through root-cause diagnosis, workarounds, and appropriate escalation. Partner with Implementation, Product, and Engineering, maintain internal processes, adapt training materials, and communicate technical issues clearly to nontechnical users. Responsibilities and account complexity vary from entry-level CSM I through Senior CSM.

Provides broad HR support across recruiting, onboarding, employee relations, performance management, talent management, benefits, payroll, HR records, compliance, training, succession planning, and employee wellbeing. Partners with managers and HR leadership, maintains HR systems and career postings, supports recruiting events, coaches employees and supervisors, and ensures compliance with employment laws and financial institution regulations.

Provides Tier 1 and Tier 2 IT support across aviation MRO, warehouse, maintenance, and administrative environments. Troubleshoots hardware, software, networks, accounts, and business applications; supports Microsoft systems, ERP/MRO platforms, security, reporting, access management, and IT projects. Maintains documentation, assets, system availability, data protection, and user onboarding/offboarding while responding to operationally critical issues.

Provide onsite Tier 1 IT support for corporate devices, systems, networks, laboratory software, meeting technology, and user accounts. Troubleshoot and resolve incidents within SLA guidelines, manage onboarding and offboarding, install hardware and software, maintain documentation, create training materials, support upgrades, and escalate unresolved issues. Collaborate with network and systems administrators in a regulated laboratory environment.

Processes vendor invoices and customer payments across AP and AR. Researches discrepancies, resolves account issues with vendors, customers, and internal teams, maintains accurate financial records, and supports process improvements and special projects in a fast-paced environment.

Lead Kochava’s Client Partnership organization and own customer retention, renewals, expansion, revenue performance, strategic account planning, and executive relationships. Build trusted partnerships with advertisers, agencies, publishers, and media companies while expanding adoption of Kochava’s measurement, analytics, optimization, CTV, and AI solutions. Recruit, coach, and develop a high-performing team; establish customer health, forecasting, business review, and account growth disciplines; and translate technology into measurable customer value.

Develop and maintain Python backend services, primarily with Flask, while designing scalable architecture and integrating legacy systems. Build AWS solutions using Lambda, Cognito, SNS, SQS, and DynamoDB; maintain CI/CD pipelines and infrastructure as code with OpenTofu and Terraform. Collaborate in an Agile/Scrum environment, contribute to technical decisions and engineering standards, review code, and mentor junior developers.

Leads advocacy and participation in Washington’s residential building and energy code processes. Develops housing research, datasets, and reports; supports coalition and grassroots engagement; provides code guidance to members; presents findings to policymakers and the public; and assists with regulatory, legislative, committee, and public relations initiatives.