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As a Backend Engineer, you will design and optimize backend services, APIs, and data processing, collaborating with leadership and users.

Own and build the end-to-end billing spine and commission engine that converts a free API into paid revenue. Architect keyed developer access, metering, quotas, spend caps, attribution, affiliate ingestion/reconciliation, and agent-commerce billing. Ship two public cutovers, instrument pipelines to tie failures to dollars, and collaborate with commercial operators to deliver measurable revenue outcomes.

Owner of company IT surface: PC fleet provisioning and imaging, fleet and customer site support, GPU/kernel troubleshooting, ticketing and intake, access management, enclave compliance support, working with DevOps on CI/VPN/DNS, and documenting SOPs to reduce tribal knowledge.

Own a portfolio of SaaS customers across onboarding, enablement, adoption, renewals, upselling, and cross-selling. Build account plans tied to customer priorities, ROI, and growth goals; conduct QBRs and executive engagements; develop multi-threaded relationships; identify risks and opportunities; coordinate issue resolution; and gather customer feedback. The role requires strong communication, technical aptitude, data interpretation, influence, and customer-facing account management experience.

Lead brand voice and messaging consistency across press, blog, and marketing materials. Ghostwrite for executives, edit internal/external content, develop thought leadership, optimize for SEO, manage editorial calendars, run content audits, use analytics to track performance, and produce white papers.

Oversee, scale, and optimize high-density AI hardware infrastructure across regional data centers. Build Python automation and infrastructure-as-code tooling, integrate incident workflows, develop telemetry pipelines and monitoring dashboards, and improve reliability across private cloud, bare-metal, and virtualized environments. Lead on-call incident response, runbooks, post-mortems, service rollouts, vendor coordination, and field technician activities while driving uptime, performance, and operational readiness.

Leads strategic, cross-organizational IT transformation programs from definition and planning through execution and sustainment. Develops integrated plans, manages scope, dependencies, risks, and external implementation providers, and communicates status to executive sponsors and governance boards. The role drives stakeholder alignment, supports enterprise applications, works independently through ambiguity, and improves PMO processes through best practices.

Build and own low-latency, highly scalable backend APIs and data systems for transaction enrichment. Design infrastructure, implement data pipelines, debug production issues, and collaborate cross-functionally to deliver reliable products processing billions of transactions.

Lead ServiceNow implementations for enterprise customers: design, develop, integrate, and maintain scalable ServiceNow solutions (ITOM, Discovery, Service Mapping, AIOps). Build custom scripts and integrations, troubleshoot, participate in SCRUM, and work directly with customers to deliver projects on time.

The Principal Mechanical Engineer will lead a team in conducting structural and vibration analysis, CFD modeling, and collaborate across engineering disciplines for aerospace hardware design and testing.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.