Top Remote Operations & Support Jobs in Houston, TX

The Operations Associate executes high-quality plans, takes ownership of tasks, collaborates with teams, and ensures product quality in a fast-paced environment.

Manage operationalization and maintenance of Fee For Service contracts and facility credentialing. Perform high-volume contract reviews, resolve network and claims issues, maintain data integrity across systems (Orion, CLM, COR, Salesforce, IBM), produce reporting, and build payor relationships. Prioritize tasks to meet SLAs, maintain QA standards, and operate autonomously while collaborating with internal stakeholders to drive account resolutions.

Support day-to-day administration of 401(k) plans by reconciling account and transaction data, tracing transactions through the recordkeeping lifecycle, serving as a subject-matter resource, triaging assignments, and driving process improvements across multiple operational platforms to ensure accurate, timely plan transactions.

Lead and mature May Mobility's AV incident response function: own end-to-end incident handling, regulatory reporting, escalation frameworks, and cross-functional coordination. Build and manage a tiered, 24/7 incident response team, drive systemic safety improvements, report trends to leadership, and serve as primary contact with regulators, first responders, and partners.

The role involves leading and improving IT operations, focusing on proactive service organization, process design, and team development while managing IT projects and vendor relationships.

Support the Certification Review Team with administrative and client services, perform data entry and database maintenance, assist certification staff, complete limited technical review tasks (product/label reviews, intake, annual updates), communicate with clients about USDA NOP compliance, and ensure timely completion of assigned workloads.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Support sales and customer success by preparing and processing contracts and proposals, ensuring SOX/SOC1 compliance, validating bookings and revenue, maintaining CRM data integrity, coordinating approvals and signatures, managing offboarding and billing tasks, and identifying process improvements and automation opportunities.

Lead a team of support specialists to deliver world-class customer service for a SaaS platform. Own hiring, training, mentoring, performance management, and process implementation. Manage multi-channel contact queues (cases, phone, chat), set team and individual goals, collaborate with Product and Engineering to prioritize issues, and foster a positive, customer-centric work environment.

Own data quality and sales input integrity for Revenue Operations. Collaborate with sales and leadership to verify inputs, troubleshoot errors, analyze inaccuracies and trends, improve processes, and manage sales tools to boost user adoption.