Top Remote Operations & Support Jobs in Houston, TX

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Assess and monitor inbound/outbound contact center interactions across multiple channels, document trends, create quality reports, recommend process and policy improvements, and communicate feedback to teams and management.

Provide frontline technical support to photographers and agents for Zillow 3D Home, Aryeo, and Listing Showcase via phone, email, and chat. Troubleshoot issues, document interactions in CRM, meet service metrics, surface product bugs to engineering, and work a flexible schedule including weekends.

Owns alignment between Sales and Marketing to optimize the lead-to-opportunity lifecycle. Manages GTM processes, territory planning, forecasting, reporting, data hygiene, and special projects. Acts as product owner for revenue tech stack, builds dashboards and SOPs, supports onboarding, integrations, and cross-functional revenue initiatives.

Provide remote administrative and clerical support including scheduling virtual appointments, preparing and distributing reports and internal communications, maintaining filing and database systems, updating policies and procedures, and assisting managers and team members with administrative projects to ensure smooth daily operations.

This role processes supplemental insurance claims, verifying eligibility and ensuring timely payments while improving customer experience.

Provide high-level administrative and coordination support to the Clinical Director in a fully remote telehealth setting. Manage calendar and meeting logistics, capture meeting notes, track action items, and maintain organized documentation. Act as a liaison across Front Desk, Marketing, Clinical HR, Credentialing, Billing, and Finance to ensure timely follow-through and operational updates. Conduct research on tools and support cross-departmental projects to improve clinical operations.

Provision, configure, and deploy Motorola Emergency Call Handling applications; gather requirements, document designs and changes, provide training and cutover/go-live support, troubleshoot application issues, and liaise between customers, sales, deployment, product, and support teams. Travel to customer sites frequently to implement and verify solutions.

Provide Tier 1/2 application and production support for a 24x7 platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, maintain documentation, and communicate with customers and internal teams.

Process and review customer program applications and rebates, maintain CRM records, respond to customers via email/phone/chat, support reporting and dashboards, track open cases, escalate exceptions, and follow SOPs to ensure accurate, timely program support.