Top Remote Operations & Support Jobs in Houston, TX

Process utility property and damage claims: verify and analyze claim data, record information in company software, communicate with clients and responsible parties via email and phone, and maintain accurate, timely documentation.

Provide hands-on incident handling, troubleshoot technical issues, analyze logs and patterns, document ticket updates, escalate to senior teams, and support SLA-driven workflows while learning support processes.

Manage a team resolving automotive total loss claims, negotiate settlements with carriers, optimize recovery using the company platform, own customer accounts, document KPIs and coaching, and collaborate with product and engineering to improve claims processes.

Lead migrations of batch scheduling workloads to IBM Z Workload Scheduler by analyzing legacy scheduler definitions, mapping jobs and dependencies, executing parallel tracking and validation, monitoring execution via TSO/ISPF and scheduler interfaces, resolving issues, and training operational teams.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.

Lead and operate Vynca's IT function for a fully remote, HIPAA-regulated healthcare organization. Manage a distributed IT team, own day-to-day operations (hardware lifecycle, provisioning, identity and access), enforce security and compliance (HIPAA, SOC 2), administer MDM/SSO/endpoint tools, support audits, and drive operational improvements while mentoring staff.

Provide high-volume, phone-first customer support for truckers and partners across evening/overnight ET shifts. Troubleshoot in real time, use Zendesk/Slack/internal systems, deliver empathetic, efficient resolutions, escalate when needed, and contribute to continuous improvement and customer-obsessed service.

Administer and sustain enterprise data platforms (Tableau Server, MOVEit, Linux, Windows Server) for military health analytics. Manage configurations, access controls, patching, monitoring, deployments, and documentation. Collaborate with engineers and analysts to troubleshoot performance and support compliance with RMF/NIST in AWS GovCloud environments.

The Loss Mitigation FHA Claims Specialist will prepare, file, and follow up on FHA home retention claims, ensuring compliance with investor and insurer guidelines while managing claim processes and documentation.

The Operations Manager oversees government contracts, manages team performance, and provides training while ensuring quality service delivery and team development.