Top Remote Operations & Support Jobs in Houston, TX

Lead Supabase’s AI-native operating system by defining maturity models, company-wide standards, assessment processes, operating cadences, and transparency mechanisms. Manage two senior contributors focused on platform and enablement, drive adoption without direct authority, replace unnecessary meetings with automated reporting, integrate standards into onboarding, and measure whether AI agents reduce organizational coordination costs.

Provides operational support across finance, procurement, office administration, logistics, and HR engagement. Responsibilities include vendor creation and communication, invoice and expense review, office and kitchen supplies, mail and entrance management, employee equipment logistics, travel coordination, office safety, building coordination, and employee events. Requires strong organization, attention to detail, discretion, Google Sheets proficiency, familiarity with accounting platforms, and 3–5 years of office experience.

Executive leader responsible for the strategy, P&L, delivery quality, profitability, utilization, workforce planning, and growth of a large technology services organization. Oversees infrastructure, data center, networking, security, AI, managed services, unified communications, wireless, SD-WAN, cabling, and break/fix services. Leads global delivery teams, executive customer relationships, operational improvements, AI-enabled automation, talent development, and strategic investment decisions while partnering with sales, architecture, product leadership, senior executives, and the Board.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Coordinates provider follow-up, administrative outreach, data collection, documentation, and record maintenance. Tracks onboarding status, missing information, provider contacts, meetings, and action items while ensuring accurate, consistent, and auditable records in Filevine and related systems. Supports provider relations staff with scheduling, materials, reporting, phone coverage, and issue escalation. Requires strong organization, written communication, data-entry accuracy, follow-through, and comfort working independently in a remote environment.

Leads enterprise application and developer platforms, service reliability, ITSM, major incident management, configuration and asset management, technology lifecycle, IAM operations, compliance remediation, and platform governance. Manages director-level leaders, outsourced service providers, sourcing strategy, performance metrics, financial planning, executive communications, and continuous improvement across infrastructure service towers.

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Supports and improves Quality Assurance programs within contact center operations. The role uses speech analytics, call monitoring, process testing, and Five9 reporting to identify quality, compliance, customer experience, and operational risks. Responsibilities include building analytics queries, automated compliance monitoring, dashboards, test plans, documentation, and actionable recommendations. The analyst partners with Operations, Compliance, Training, Risk, Technology, and leadership to improve monitoring standards, data accuracy, processes, and customer interactions.

Provide technical support and case management for GE Vernova customers, investigating and reproducing equipment issues, recommending repairs or replacements, and driving escalated cases to resolution. Maintain customer, quality, CRM, and ERP records; prepare case metrics and customer reports; document technical resolutions; coordinate with product-line teams; and support training and knowledge development. The role requires engineering or technical credentials, at least five years of monitoring and diagnostics experience, and flexibility for on-call support.