Top Remote Senior Level Jobs in Greensboro, NC

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Own the product vision, roadmap, and backlog for a federal healthcare project supporting the Department of Veterans Affairs. Translate business and regulatory requirements into user stories, acceptance criteria, and delivery priorities. Collaborate with stakeholders, clinical teams, and Agile delivery teams while ensuring compliance with HIPAA, Section 508, security controls, and interoperability standards including HL7, FHIR, and EDI transactions. Facilitate Agile ceremonies, validate releases, and coordinate testing, documentation, and approvals.

Lead and scale ConnectWise’s organic B2B social media strategy across corporate channels. Manage publishing, listening, analytics, community engagement, executive thought leadership, employee advocacy, event amplification, and social selling training. Use Sprinklr and AI-driven workflows to improve efficiency, content performance, and reporting. Translate complex technology concepts into compelling content for IT professionals, MSPs, customers, and technology leaders while monitoring trends and providing actionable insights.

Provides executive and commercial leadership support through calendar, travel, expense, communication, meeting, and information management. Coordinates cross-functional initiatives, customer visits, conferences, dinners, sales events, and internal commercial programs. Manages timelines, logistics, vendors, budgets, materials, and stakeholder communications while improving workflows and operational efficiency. Represents leadership professionally with customers, partners, vendors, and internal teams.

Develops, tests, documents, enhances, and maintains software solutions using Appian and related technologies. Designs integrations with external systems, resolves technical issues, remediates security vulnerabilities, improves performance, participates in requirements analysis and Agile development processes, and documents standards. The role also contributes to planning, mentors other engineers, collaborates with team members, and stays current with software development practices and technologies.

Design and lead secure AI security solutions for enterprise customers across cloud, hybrid, and on-premises environments. Conduct technical discovery, architect integrations spanning AI systems, LLM applications, data pipelines, model layers, and runtime environments, and support presales validations and implementations. Serve as a technical advisor to CISOs and security leaders while partnering with Sales, Product, and R&D to guide deployments, resolve escalations, and influence product strategy.

Leads and develops a team of Client Success Managers serving strategic B2B SaaS accounts. Responsibilities include driving adoption, value realization, retention, renewals, expansion, executive relationships, escalations, portfolio health, cross-functional collaboration, and responsible AI adoption. The role also oversees hiring, coaching, performance management, and operational improvement while supporting complex enterprise client needs.

Own the commercial strategy for Contentstack’s Content Cloud product line, including positioning, packaging, launches, pricing, competitive strategy, buyer narratives, and field readiness. Drive renewal and expansion across the installed base, lead competitive intelligence and enterprise deal support, measure launch adoption, represent the company in market-facing activities, and mentor product marketing colleagues. Partner closely with Product, Sales, Marketing, customers, analysts, and executives.

Own revenue operations for a core sales segment, including forecasting, pipeline reviews, QBRs, annual planning, capacity modeling, territory design, and quota setting. Partner with sales, finance, enablement, and other cross-functional teams to improve processes and adoption. Use AI tools and RevOps platforms to automate reporting, identify pipeline and forecast anomalies, address process gaps, and provide strategic recommendations to sales leadership.

Drive B2B SaaS sales of conversational AI solutions to financial services organizations, managing the full sales cycle from prospecting and pipeline development through closing, contract negotiation, and account expansion. Build executive relationships, lead presentations and RFPs, support land-and-expand strategies, collaborate with Product, Marketing, Operations, and Customer Success, and use market insights and analytics to improve sales performance.