Top Remote Senior Level Jobs in Greensboro, NC

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Design end-to-end, customer-facing product experiences in partnership with Product and Engineering. Own flows, pages, and feature areas from concept through polished execution; contribute to and apply the design system; participate in discovery and user research; iterate based on feedback and data; communicate design rationale to cross-functional partners; and reliably deliver high-quality work on time.

Lead and grow a Technical Account Management team, improve operational processes, handle complex technical escalations, partner with Product and Engineering, champion AI-assisted automation, and build scalable playbooks and operating models to improve customer outcomes and team performance.

Lead change management for full Coupa suite implementations: run discovery workshops, design and execute communications, training, stakeholder engagement, and adoption strategies. Mentor team members, measure success metrics, collaborate with technical teams, and support practice growth through knowledge sharing and AI-enabled solution development.

Senior leader owning executive relationships with PSAOs, GPOs, wholesalers and channel partners to drive product adoption, pharmacy activation, partner growth and revenue retention. Develops multi-year partnership plans, adoption strategies, executive business reviews, and cross-functional initiatives while mentoring client success teams and aligning partner objectives with product and go-to-market efforts.

Design, develop, configure, and implement ServiceNow solutions using low-code capabilities. Lead and mentor teams, participate in Agile ceremonies, build service requests and workflows, unit test and peer-review code, create reports/dashboards, and support ITSM/ITIL modules (Incident, Problem, Change, CMDB, Asset). Deliver presentations, proofs-of-concept, and knowledge-sharing materials.

Lead design and implementation of ServiceNow solutions using low-code, build service requests and integrations, unit test and peer-review code, participate in Agile ceremonies, present sprint demos, create architectures, share knowledge, and support proofs-of-concept and internal applications.

Serve as a strategic HR Business Partner for functional teams, translating business objectives into people strategies. Drive compensation frameworks, performance management, training, employee relations, compliance, and HR operations. Balance strategic projects with hands-on execution to scale People Ops for a global, fast-growing startup.

Plan, develop, monitor, and optimize cloud infrastructure with FedRAMP compliance. Build CI/CD pipelines, self-healing systems, R&D environments, and observability. Operate GovCloud/FedRAMP authorized systems, respond to incidents, and use IaC, container orchestration, monitoring, and scripting to ensure secure, reliable operations.

Drive sales and business development for an immigration consulting firm: generate and follow up leads across channels, manage and optimize the CRM pipeline, coordinate with internal teams, conduct market research, build networks, and create marketing content to convert prospects into clients.

Lead operations and reliability for large-scale AI infrastructure: troubleshoot Linux, Kubernetes, GPU, networking, and storage; drive incident response, root cause analysis, automation, observability, and platform improvements while mentoring engineers and collaborating with vendors and datacenter teams.

Manage end-to-end development and quality assurance of complex RFx proposals. Coordinate SMEs, sales, and contracts to produce compliant, persuasive responses; develop strategy, write and edit content, maintain proposal libraries and templates, perform compliance reviews, and meet tight deadlines while supporting commercial and SLED opportunities.

Lead pre-sales technical engagements for public sector customers: design and demonstrate Akamai CDN, security, and cloud solutions; manage technical proposals, run demos and POCs, track account activity, and present solutions to stakeholders.