ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
• Provides support to the Digital Marketing teams, with a high attention to detail•• Researches, analyzes, and documents findings•• May coach and review the work of other team members•• Develops and execute a comprehensive social media strategy to align with company goals•• Oversees all aspects of social media including content, analytics, customer interactions, etc. •• Manages a social media agency to assist with execution of the organizations strategy •• Develops social media strategies specific to our owned accounts, profiles, and channels•• Creates engaging and shareable content tailored for each platform, including text, image, and video content•• Collaborates with the marketing team to ensure brand consistency and alignment with overall marketing campaigns•• Monitors and engages with the online community, responding to comments, messages, and mentions in a timely and professional manner•• Plans and executes social media advertising campaigns, optimizing for reach, engagement, and conversion.•• Manages budget effectively and provides detailed performance reports•• Utilizes social media analytics tools to track performance, identify trends, and adjust strategies accordingly•• Stays updated on industry trends, competitor activities, and emerging platforms to ensure the company's social media presence remains innovative and competitive
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Deep experience with LinkedIn, Twitter/X, YouTube, Facebook, and Instagram; Reddit experience is preferred.
- Hands-on experience using Sprinklr Publishing, Listening, and Analytics modules in an enterprise B2B environment.
- Experience integrating AI tools such as ChatGPT, Claude, or Sprinklr Copilot into social media operations.
- Strong understanding of B2B technology concepts and ability to translate complex IT capabilities into clear social messaging.
- Experience planning and executing event and community-based social activation strategies.
- Excellent B2B copywriting, editing, and content curation skills, particularly for LinkedIn.
- Strong analytical skills interpreting engagement metrics, social listening data, and ROI.
- Ability to work independently in a remote environment and collaborate cross-functionally.
- Ability to train, coach, and enable non-marketing teams on social selling and professional networking.
- Proactive, self-starting approach with experience identifying performance gaps and testing data-backed ideas.
- Bachelor’s degree in Communications, Marketing, Public Relations, or a related field, or equivalent practical experience.
- 6+ years of dedicated social media management experience in B2B technology or SaaS.
- Experience engaging technical audiences such as IT directors, systems administrators, MSPs, or enterprise technology leaders.
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
