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The Operations Associate supports Customer Success Managers by monitoring requests, maintaining data in Salesforce and Gainsight, compiling data, assisting with strategic initiatives, and collaborating with the Customer Success team to enhance account growth and customer journey automation.

As a Customer Success Manager, you will manage a portfolio of clients, ensuring they derive maximum value from LogicManager's risk management software. Responsibilities include conducting product demos, managing onboarding processes, developing retention strategies, and advocating for customer needs. You'll also identify expansion opportunities and work collaboratively with other teams to enhance customer experience and mitigate churn.

In this role, you will develop and support REST APIs, GraphQL endpoints, and microservices in a cloud-native environment using Java. You will also maintain data pipelines ensuring data quality. Collaborating in a dynamic team, you will be involved in innovative solutions and modern design patterns.