Top Remote Customer Support Jobs in Detroit, MI

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Provide remote travel booking and support for federal agencies, ensuring compliance with government travel regulations, managing queues, processing cancellations/changes, communicating status to agencies, researching travel options, and delivering professional customer service. Weekend work required; one-week in-person orientation in Virginia Beach.

Provide exceptional customer support via email, chat, and phone; own issues end-to-end including diagnosis, resolution, and escalation; recreate and troubleshoot scenarios in test environments; deliver tailored solutions and meet productivity, satisfaction, and reliability goals.

Lead and mentor a team of Support Coordinators, oversee client communications, billing accuracy, CRM and records, ensure NDIS compliance, drive process improvements, support operational planning and service quality monitoring in a fully remote AEST role.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide high-volume investor support, resolve account issues, explain Fundrise products and investment structures, evaluate and improve AI tools and responses, and help develop scalable processes to support a growing retail investor base.

Provide inbound/outbound support for furniture warranty and claims: answer calls and emails, create and monitor claims, review inspection packets, authorize repairs or parts, recommend settlements or exchanges, and guide retailers through the portal while maintaining accurate documentation and high customer service.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.

Provide front-line customer support via Intercom, chat, and email; troubleshoot technical issues; educate users on product use; document interactions and identify common problems; relay user feedback to Product and Engineering; prioritize accessibility for Deaf and hard-of-hearing users and work a fixed 12:00 PM–9:00 PM ET support shift.