Top Remote Customer Support Jobs in Detroit, MI

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Respond to client inquiries via Zendesk and phone, resolve routine issues, perform accurate data entry (including CIRBI Gatekeeper and account profile tasks), follow up within timelines, comply with quality/regulatory standards, and collaborate with teams to meet service objectives.

Handle inbound and outbound calls from applicants, provide benefits-related customer service, and accurately document interactions. Meet typing and connectivity requirements, pass background and internet-speed checks, and work scheduled EST hours. Remote role restricted to specified US states.

Provide account management and customer service for personal lines clients: prepare applications, certificates, endorsements, and reports; enter and analyze data in insurance systems; support advisors and client service teams; process audits and expirations; and complete special projects to improve processes.

Lead a team of support specialists to deliver world-class customer service for a SaaS platform. Own hiring, training, mentoring, performance management, and process implementation. Manage multi-channel contact queues (cases, phone, chat), set team and individual goals, collaborate with Product and Engineering to prioritize issues, and foster a positive, customer-centric work environment.

Lead contact center teams to maintain service levels, drive KPIs, staffing, quality, and associate development. Analyze data to implement process and technology improvements, manage performance improvement plans, and act as primary contact in senior manager absence.