Top Remote Customer Support Jobs in Detroit, MI

The Insurance Verification Specialist ensures accurate dental insurance verifications, manages client systems, and supports customer communication regarding verifications.

Lead and improve Support Escalations by coaching and onboarding team members, managing critical customer incidents and executive communications, driving post-mortems and leadership-facing reporting, and delivering cross-functional projects and process improvements to reduce escalations and improve OKRs.

Frontline support for creators: manage inbound requests, troubleshoot technical issues, document product issues and trends, build support resources, escalate to Product/Engineering, and partner cross-functionally on process improvements.

Manage industry member communications, registration, and customer support for the Sundance Film Festival Industry Office. Maintain email lists, registration databases, and member resources; coordinate applications, troubleshoot registration issues, support onsite festival operations, and produce post‑Festival materials and wrap report.

Handle escalated customer service issues for rapid resolution, coordinate across Sales/Operations/Accounting, follow up to close loops, identify policy violations, assess and streamline contact center processes, collaborate on process standards, and drive continuous improvement in Operational Excellence.

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.

Serve as the Tier 3 escalation point to investigate and resolve complex, high-risk customer, driver, and acquisition issues. Own end-to-end case resolution, coordinate cross-functionally, handle VIP escalations, provide guidance to outsourced teams, identify recurring problems, and recommend process improvements to reduce repeat contacts and churn.

Act as the NPR App users' advocate by resolving technical and UX issues end-to-end, triaging and verifying bugs, analyzing trends in app performance and sentiment, maintaining help documentation and response templates, and communicating actionable insights to product, design, and engineering teams to improve retention and audience trust.

Provide phone, email, and chat support to patients and doctors; resolve questions, follow workflows, document interactions, escalate appropriately, meet SLAs, and prioritize tasks in a fast-paced remote environment with evening and weekend coverage.

Advise learners and parents on financial aid processes, administer student financial aid office functions, assess eligibility for aid (including Title IV), prepare estimates and packaging, and assist with delivery of funds while ensuring compliance and excellent customer service throughout degree completion.