Top Remote Operations & Support Jobs in Detroit, MI

The Cost Engineer develops cost models and engages in strategic sourcing, supplier negotiations, and cross-functional collaboration to drive cost efficiency in battery manufacturing.

The On-Board Courier is responsible for secure, rapid delivery of high-value items, requiring flexibility and efficiency in transport across airlines, while ensuring safe handling and communication throughout.

Provide hands-on technical post-sale support for VAST storage products: troubleshoot and resolve customer issues, perform installations/upgrades/field services, escalate bugs to engineering, manage feature requests and SLAs, and support adoption across accounts.

Build and scale the revenue operations backbone by ensuring data integrity across Salesforce and BI tools, delivering standardized revenue reporting and insights, managing deal desk processes, documenting sales SOPs, driving automation and AI-enabled workflows, and leading cross-functional projects to improve accuracy, efficiency, and scalability for direct and partner-led retail media revenue streams.

Lead enterprise workforce strategy, planning, and execution. Manage a high-performing team, develop forecasting and workforce models, optimize labor investment, partner cross-functionally, deliver executive insights, and drive continuous improvement across multiple locations.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Manage the lifecycle of personal lines policy forms: draft, file, implement, and audit forms for regulatory compliance. Perform UAT, write business requirements, research state insurance rules, analyze claims and loss trends, support product and underwriting, and maintain compliance documentation.

Lead strategy and operating model for bookkeeping, payroll, and tax services. Drive automation and AI adoption, establish scalable workflows and KPIs, grow and mentor a 25+ person team, and partner cross-functionally to align product, fintech, and go-to-market for seamless, compliant financial service delivery.

Serve as first point of contact for internal associates, troubleshoot and resolve incidents via phone/chat/ticketing, document solutions, escalate when needed, and maintain strong communication and IT process knowledge while supporting custom applications.

Enable, optimize, and sustain operational systems and workflows by gathering requirements, configuring and supporting SharePoint and Power Platform solutions, troubleshooting issues, supporting testing and UAT, developing reports and dashboards, creating documentation and training materials, and driving continuous improvement and governance compliance.