Top Remote Operations & Support Jobs in Detroit, MI

Lead end-to-end CX automation projects, optimize LLM pipelines and RPA, report on automation performance, partner cross-functionally, mentor team members, and bring forward emerging AI-driven improvements to customer experience.

Adjudicate complex general liability litigated, premise, auto, bodily injury, and product claims. Investigate and gather information to determine exposure, negotiate settlements within authority, communicate with claimants and clients, report to excess carriers, and ensure timely resolution per client and industry standards.

Lead revenue and sales operations as a GTM chief of staff: design and enforce sales processes, manage forecasting and territory modeling, analyze sales metrics, align revenue systems and CRM, collaborate with finance on commissions and reporting, and drive cross-functional GTM initiatives to improve sales effectiveness and growth.

Serve as the central contact for inbound RFx requests: log, triage, and qualify opportunities; coordinate cross-functional contributors; draft, edit, and assemble proposal content; manage reviews, approvals, and version control; support RFx contractors and maintain content repository.

Own and resolve complex Tier 1 customer tickets via chat, email, text, phone, and screen-sharing. Troubleshoot platform issues, follow incident response and escalation protocols, contribute to knowledge resources, surface product/process improvements, and collaborate with cross-functional teams. Maintain high customer rapport, de-escalate interactions, and support team efficiency while working a core Monday–Friday 9–6 EST schedule with occasional holiday/after-hours coverage.

Serve as first point of contact for prospective students via inbound or outbound calls. Use multiple contact systems and interactive scripts to screen inquiries, disposition records, and warm-transfer qualified leads to admissions. Meet quality, connect/transfer, appointment, and schedule adherence metrics. Flexible scheduling including evenings and weekends; may support marketing tracking, script trials, and additional hours as needed.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Manage, deploy, troubleshoot, and support Windows Server and Citrix environments for managed-service customers. Act as first responder for OS incidents, handle ticket queue and escalations, document resolutions, participate in on-call rotation, and support projects to expand and improve services.

Review and process life insurance and related claims (Life, LTC, Disability, Accident, Hospital Indemnity, Wellness). Identify irregularities, perform independent analyses, gather and review multi-source data, apply policy provisions and state/federal laws, manage complex claim activities and complaints, and prepare correspondence and reports while meeting department service standards.

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.