The Role
Manage, deploy, troubleshoot, and support Windows Server and Citrix environments for managed-service customers. Act as first responder for OS incidents, handle ticket queue and escalations, document resolutions, participate in on-call rotation, and support projects to expand and improve services.
Summary Generated by Built In
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
This position is for a full-time Operating System Engineer for environments composed of Windows Server (2016, 2019, 2022, 2025) as well as various Citrix platform versions. This position will be part of the Windows OS team to design, implement, manage, maintain, deploy, troubleshoot, and support managed service customer environments. This position will require you to have a solid understanding of Microsoft & Citrix products and the implementation of those products in a best practice manner (SQL, IIS, ADDS, Citrix). You will also be an escalation point for support requests.
Responsibilities:
- First responder for the OS team, doing preliminary trouble shooting
- Ticket Queue Management
- Documenting steps taken and relevant histories
- Assisting in escalated incidents within the ticketing system, and providing resolution to issues and documenting solutions within ticketing system
- Participate in weekly on-call rotation with other team members.
- Other duties as required
- Expand and improve of existing services
- Consult and advise on internal and customer environments
- Maintain, migrate, deploy, configure, troubleshoot advanced environment OS configurations
Support work -
Project/Administration work-
Experience:
- Work experience of 3-5 years with a proven skill set across various Microsoft server platforms/integrations.
- Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization.
- Citrix administration experience (VDA, Storefront, Delivery Controllers).
- Strong written and oral communication skills.
- In-depth knowledge of Windows Server 2016/2019/2022/2025 platforms.
- Basic knowledge of Active Directory (Design, Migration, Troubleshooting, Configurations).
- Basic knowledge of SQL Server.
- Experience supporting environments running on VMware ESXi , Azure, AWS.
- Solid troubleshooting methodology.
- Basic knowledge of DNS, Ports, Windows Firewall.
- Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate)
- Advanced experience supporting/implementing complex Windows/Citrix environments is a plus.
- Windows Server Certifications (MCITP, MCP).
- Management of Windows instances/services on various platforms.
- Netscaler experience.
- Experience navigating monitoring tool platforms such as Solarwinds, ScienceLogic, Zabbix, etc.
Desired Skills:
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
Skills Required
- 3-5 years experience with Microsoft Server platforms and integrations
- In-depth knowledge of Windows Server 2016/2019/2022/2025
- Citrix administration (VDA, StoreFront, Delivery Controllers)
- Basic knowledge of Active Directory (design, migration, troubleshooting, configurations)
- Basic knowledge of SQL Server
- Experience supporting environments on VMware ESXi, Azure, and AWS
- Solid troubleshooting methodology
- Basic knowledge of DNS, ports, and Windows Firewall
- Ticket queue management, incident documentation, and resolution recording
- Participate in weekly on-call rotation
- Experience with RMM tools (HCL BigFix, SolarWinds N-able, ConnectWise Automate)
- Experience with monitoring platforms (SolarWinds, ScienceLogic, Zabbix)
- Netscaler experience
- Windows Server certifications (MCITP, MCP)
- Strong written and oral communication and ability to communicate at multiple organizational levels
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The Company
What We Do
LightEdge Solutions is a leading provider of fully-managed network and business services for small and medium sized businesses.
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