Top Remote Customer Success Jobs in Detroit, MI
The Customer Care Energy Advisor supports energy efficiency by managing utility-sponsored projects, reviewing applications for compliance, providing technical assistance on efficient technologies, performing energy savings calculations, and ensuring quality control. They interface with customers and contractors while processing incentive payments and conducting surveys.
The Customer Success Manager will build and maintain strong relationships with enterprise customers, ensuring they receive maximum value from Cyara's solutions, articulate measurable ROI, negotiate renewals, and manage the customer journey effectively.
As a Customer Support Specialist at EngagedMD, you'll provide exceptional service to users, troubleshoot issues, support product implementation, and collect feedback to improve the platform. This entry-level role requires strong communication and organizational skills to manage customer relationships and enhance their experience with the EngagedMD application.
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The Client Onboarding Specialist is responsible for guiding new clients through the onboarding process, focusing on client satisfaction and relationship management. Tasks include granting web portal access, delivering product demos, managing client expectations, and providing tech support, all while maintaining accurate client information and ensuring adherence to company policies.
As a Customer Support Representative, you will provide customer service and support to ECP’s end users via phone, email, and a ticketing system. Responsibilities include troubleshooting issues, maintaining customer records in HubSpot, contributing to company initiatives, and participating in an on-call schedule. You will ensure customer satisfaction by following best practices and consistently meeting performance metrics.
The Customer Success Specialist will create and implement programs to enhance customer engagement and satisfaction, maintain customer success tools, analyze feedback and trends, collaborate with various teams, develop training materials, and monitor program performance to drive continuous improvement in customer experience.
The Database Administration Specialist will manage data migration projects, ensure data accuracy, conduct data analysis, and collaborate with teams to improve data quality and migrate data from legacy systems to ERP software at Datacor.
The Senior Customer Success Manager at BetterCloud is responsible for overseeing the post-sale relationships of 15-25 customer accounts, ensuring they achieve their goals with the software. This role involves onboarding customers, providing ongoing engagement, gathering feedback, and advocating for customer needs, all while maintaining strong relationships and driving customer satisfaction.
The Customer Onboarding Specialist at MealSuite will facilitate the implementation process for new accounts, educate customers on the software, solve technical issues, and ensure smooth product adoption. Responsibilities include delivering project plans, communicating customer needs, training users, and transitioning accounts post-implementation, while maintaining strong customer relationships and collaborating with internal teams.
The Customer Success Engineer at Lakeside Software will provide technical solutions and support to enterprise customers, develop best practices for SysTrack implementation, and build strong customer relationships to enhance product adoption and satisfaction.
The Premium Support Engineer will act as a technical advisor for key customers, managing support tickets, providing proactive guidance, and collaborating with internal teams to ensure customer success with Collibra products. The role focuses on resolving technical issues effectively while building strong relationships with customers.
Top remote Companies in Detroit, MI Hiring Customer Success Roles
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