Top Remote Entry Level Customer Success & Experience Jobs in Dallas-Fort Worth, TX

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Own B2B SaaS client renewals, upsells, and cross-sells while building strategic account plans and expansion pipelines. Develop strong client relationships, conduct quarterly reviews, monitor account health, maintain CRM accuracy, and collaborate with Customer Success, Marketing, Product, and Leadership. Represent Mongoose at industry events and support onsite client visits. Success is measured by retention, renewal quota attainment, expansion revenue, adoption, and account growth.

The role involves building relationships, problem-solving, and effective communication in a remote work environment. It's focused on helping others succeed.

Own a portfolio of 30–40 mobile app clients, guiding onboarding, integration, funnel and paywall optimization, product adoption, retention, expansion, and cross-sell opportunities. Analyze subscription monetization and user acquisition performance, recommend A/B tests, resolve technical questions, gather customer feedback, and act as a strategic growth partner while driving commercial outcomes.

Provide email, chat, and phone support for Bloomerang users; resolve customer issues using product knowledge and SOPs; conduct implementations and trainings; create help documentation and webinars; assist with QA/testing and give product feedback to Product Development.

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Owns the ongoing technical success of reseller and financial institution accounts. Coordinates customers and internal teams, manages technical work, tracks risks and timelines, leads status calls, escalates issues, and creates enablement materials. Identifies recurring integration and support problems and converts them into scalable process, documentation, and product improvements. Requires strong communication, stakeholder management, project coordination, and technical curiosity.

Owns GMV growth and profitability for a portfolio of approximately 15 brand partners. Responsibilities include relationship management, QBRs, growth and expansion strategy, forecasting, P&L development, upsell business cases, contract and pricing support, and cross-functional collaboration with Sales, Marketing, Customer Success, CX, and Product. The role requires executive presence, strong prioritization, commercial ownership, persistence, and comfort using AI tools such as Claude.

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.