Top Remote Entry Level Customer Success & Experience Jobs in Dallas-Fort Worth, TX

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Serve as a strategic post-sales advisor helping enterprise customers achieve business outcomes with Mimica. Build customer success plans, provide product support, interpret process intelligence outputs, identify improvement opportunities, and deliver actionable recommendations. Collaborate with Sales, Marketing, Solution Engineering, Partners, Product, Engineering, and Machine Learning teams. Drive onboarding, training, adoption, account expansion, stakeholder alignment, and customer feedback for roadmap development.

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Supports established customers in adopting Azure and AI technologies, improving solution health, and achieving measurable business outcomes. Builds stakeholder relationships, assists with customer success planning and reviews, coordinates delivery resources, tracks risks and dependencies, escalates issues, and connects customer priorities with Microsoft solutions. The role includes structured onboarding, mentorship, and development of technical, communication, and customer success skills.

Provide post-sales technical support for Cato’s cloud networking and security platform. Own customer issues through resolution, troubleshoot complex production problems, mentor support engineers, create knowledge articles, and collaborate with engineering, customer success, professional services, and product management. Serve as a trusted customer advisor by understanding business needs, monitoring customer status, identifying risks and growth opportunities, and helping expand global support services.

Owns the commercial success and long-term growth of assigned customer accounts. Leads deployment coordination, onboarding, training, adoption, retention, expansion, and operational optimization for robotics solutions. Serves as the primary customer advocate and strategic advisor while monitoring account health and KPIs. Coordinates with sales, engineering, and operations teams to deliver projects, resolve issues, and identify upsell and cross-sell opportunities.

Customer Success Manager role supporting CommerceIQ’s enterprise customers using an AI-powered commerce platform for content, media, and sales workflows, with a focus on display advertising. The posting does not provide specific responsibilities or qualification details.

Own the technical health of existing customer accounts, including configuration, tracking, integrations, data ingestion, and reporting pipelines. Diagnose data quality issues and technical risks, resolve problems or coordinate escalations, and communicate findings to customer-facing and technical teams. Develop health checks, documentation, and runbooks while identifying recurring issues for standardization and product improvement.

Drive timely SaaS subscription renewals and expansions by monitoring contract terms, reviewing usage and history, engaging customers, explaining subscription options, and coordinating renewal quotes and ordering documents. Collaborate with Sales, Customer Success, and Accounting to resolve non-routine situations, maintain subscription integrity, and support customer success while managing high-volume workloads and global customer schedules.