Top Remote Operations & Support Jobs in Dallas-Fort Worth, TX

Partner with leadership and cross-functional teams to drive high-priority initiatives across product, engineering, hiring, operations, and business development. Lead projects end-to-end, build teams and processes, research markets and opportunities, identify operational improvements, and deliver measurable business outcomes in a fast-moving, hands-on environment.

Partner with leadership and cross-functional teams to drive high-priority initiatives, build processes and teams, research markets and opportunities, lead projects from planning to execution, and implement operational improvements to deliver business outcomes.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.

The Director of Telecommunications leads strategic and operational initiatives for telecommunication systems, focusing on modernizing contact centers, enhancing patient and member experience, and integrating communication tools with clinical systems.

Lead Underwriting, Processing, and Closing teams to drive origination, quality, velocity, and homeowner experience. Build and coach production leaders, set operational goals, monitor metrics, remove bottlenecks, scale processes, lead change management, own Salesforce reporting and analytics, execute workforce planning, and implement investment risk policy to increase capacity and operational effectiveness.

CIC is inviting general interest submissions from candidates interested in opportunities within their organization, focused on community and innovation.

The Associate Data/EDI Architect will manage implementation projects for employee benefits software, mentor teammates, and ensure quality execution while cultivating customer relationships.

The role involves leading the technical delivery of portfolio management platforms, overseeing architecture, integration, operations, risk management, and vendor governance, while managing a technology team.

Lead the Digital User Experience team to maintain and improve endpoint platforms and cloud services (M365, Azure, AWS), drive digital transformation, manage projects, SLAs, KPIs, vendor relationships, and ensure compliance (HITRUST/HIPAA) while implementing automation, DevOps, and ITIL best practices.

Own the CRM and surrounding GTM systems strategy, architecture, and roadmap. Define data models, set governance and access controls, translate cross-functional requirements into prioritized platform design, run vendor evaluations and build-vs-buy decisions, and lead executive-facing business cases for major CRM/platform changes.

Oversee export compliance activities, develop procedures, maintain records, collaborate with stakeholders on export classifications, and provide training on compliance matters.