Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage relationships with high-value customers, act as platform subject-matter expert, drive engagement and retention, negotiate renewals and upsells, deliver training, troubleshoot technical issues, and advocate customer needs to inform product improvements.

Execute end-to-end customer onboarding using defined playbooks, configure and train customers for early product adoption, track milestones, escalate risks and bugs, coordinate with Engineering and Product, and contribute to onboarding documentation and process improvements to ensure timely first value and high customer satisfaction.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

The Receptionist manages reception operations, provides guest support, handles check-ins/check-outs, and oversees onboard shop services to enhance guest experiences.

The Generalist Intern will optimize internal tools, conduct customer research, support go-to-market efforts, provide product insights, and write clear documentation. This remote position targets recent grads or students.

The role involves leading customer experience strategies, managing teams for customer support, integrating empathy into service design, and collaborating with product and operations.

Customer Engineer provides technical support to customers and partners, resolving issues and enhancing product usage through collaboration and expertise.

Servant is looking to connect with purpose-driven talent for various roles in digital transformation and tech consulting for faith-based organizations. Experience in UX/UI design, growth strategy, and engineering is valued, along with a dedication to supporting communities.

The Front Desk Manager oversees guest services operations, ensuring premium service and compliance with company standards while supervising staff and handling guest relations.

As a Customer Success Associate, you will support medical practices using NextPatient software, ensuring they are effectively configured and satisfied with our service, while advocating for product enhancements.