Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Own a portfolio of strategic B2B SaaS accounts in the Courts vertical, drive retention and expansion, manage account health in CRM, run QBRs and success plans, surface customer feedback to Product, and collaborate with Sales, Support, and Implementation.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Provide frontline support and troubleshooting for DNC tech products via Zendesk and on-call rotations; deliver virtual and occasional in-person training; maintain product documentation; manage relationships with state party data staff; gather and share user feedback with Product, Data, and Engineering teams.

Serve as a technical customer advocate to drive adoption of the Collate platform. Advise on architecture, governance, lineage, observability, and security; troubleshoot environments; run workshops; produce enablement materials; present business reviews to drive retention, expansion, and measurable outcomes.

Own technical success for enterprise customers across pre‑ and post‑sales: validate architectures, scope solutions, lead onboarding and complex Out‑of‑Band deployments, drive adoption, deliver training, and act as long‑term technical advisor.

The Client Partner role involves managing high-value client accounts, focusing on performance marketing and growth strategy using AI tools for data synthesis and automation.

The role involves providing telephonic interpretation services in English and Uyghur across various settings, ensuring confidentiality and superior customer service.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.