Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

The Account Executive will drive new customer acquisition in the Cyber sector, executing capture plans and building strategic partnerships to meet growth goals.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.

The AI Sales Engineer will build relationships with customers, lead product demonstrations, handle objections, and act as a domain expert in ML. Responsibilities include collaborating with sales and technical teams to create value propositions and developing educational materials about ML and MLOps.

Lead execution and optimization of customer operations and success platforms (Totango/Gainsight). Administer in-app engagement tools, monitor KPIs, manage data integrity, and drive automation and AI-enabled efficiency. Partner cross-functionally, deliver project implementations, communicate status to leadership, and indirectly manage and coach contributors to improve adoption and operational outcomes.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Lead and transform the Customer Success function into a commercially‑focused, scalable operation. Build account tiers, playbooks, handoffs, coaching, metrics, and enablement to drive adoption, renewal, and expansion while personally supporting top accounts and coaching the CSM team.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

Manage a portfolio of 60+ contractor accounts to drive adoption of 360 Finance point-of-sale financing. Create strategic account plans, upsell and retain customers, onboard new clients, monitor account health, analyze performance, prepare reports, and collaborate cross-functionally with sales, product, lending ops, and engineering. Travel up to 40% to engage branch locations and executive stakeholders.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.