Top Remote Customer Success & Experience Jobs in Columbus, OH

As a Partner Engagement Manager, you will ensure customer success by driving adoption, building strong relationships, managing account health, and creating positive experiences that lead to customer advocacy and expansion.

Lead post-sale implementations for multiple K-12/EdTech clients: manage data integration, system configuration, initial admin training, documentation, CRM updates, troubleshooting/escalation, and handoff to customer support while maintaining high satisfaction and implementation metrics.

The Deployment Strategist will manage customer implementations of AI solutions, aligning business goals with deployment plans, ensuring smooth project execution, and driving customer engagement for successful outcomes.

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

Participants will gain hands-on experience in data management and research within the sponsorship industry through structured learning and supervised exercises.

Interns will collect sponsorship data at live events, participate in training, and gain experience in the sports sponsorship industry.

The Account Manager oversees client relationships, ensuring client onboarding, performance analysis, and retention while driving upsells and managing campaign execution.

Own growth for DeFi protocols on Monad: design and execute TVL/volume growth plans, connect RWA issuers to onchain lending/yield infrastructure, enable cross-protocol integrations, and onboard institutional capital to expand ecosystem value.

The Senior Manager of Product Support will lead brand onboarding from post-sale to go-live, manage onboarding health, define standards, execute cross-functional initiatives, and mentor junior team members. They will leverage data and AI tools to improve efficiency and outcomes in a fast-paced environment.

As a Technical Support Engineer, you'll manage customer inquiries, collaborate with product teams, enhance support documentation, analyze metrics, and drive process improvements.

The Product Support Engineer will manage post-sales technical support, tackle technical issues, interact with customers, and collaborate with various teams to enhance customer satisfaction.