Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Lead digital customer success and education programs for SMB and mid-market customers. Manage enablement specialists and product-focused customer success SMEs while developing scalable training, onboarding, lifecycle, adoption, and engagement programs. Partner with Marketing, Product, Sales, and Customer Success to improve product proficiency, retention, expansion, and time-to-value through digital campaigns, in-app guidance, webinars, knowledge content, and data-driven interventions.

Provides advanced technical support for healthcare technology clients, diagnosing complex issues, performing root-cause analysis, monitoring systems, managing escalations, creating documentation, developing scripts and workflows, supporting on-call operations, collaborating cross-functionally, and mentoring junior engineers.

Manage a portfolio of SaaS utility clients by strengthening relationships, supporting product adoption, resolving issues, monitoring SLAs, leading business reviews, and driving renewals and growth. Responsibilities include contract and vendor management, client communications, revenue tracking, ticket oversight, outage triage, presentations, and coordination with internal teams. The role is fully remote but requires North American client travel and occasional extended hours.

Leads a team of Customer Success Managers, driving retention, renewals, revenue expansion, customer satisfaction, forecasting, risk management, executive client engagement, and cross-functional collaboration. The role oversees team development, operational consistency, KPI performance, escalations, strategic reporting, and customer relationship management within the employer-sponsored health benefits space.

Own technical customer implementations and adoption programs for Harness AppSec solutions. Provide hands-on architecture, consulting, onboarding, optimization, and value-realization guidance across cloud, DevOps, security, and infrastructure environments. Analyze usage and adoption data, identify risks and opportunities, conduct business reviews, develop success plans, advise customer leadership, provide product feedback, and collaborate with sales, product, and engineering teams. Build reference architectures, best-practice guides, and customer enablement resources.

Own the technical post-sale customer experience for enterprise accounts. Lead implementations involving identity providers, SSO, SCIM, cloud and application integrations, Terraform, and APIs. Provide tier 2/3 technical support, troubleshoot issues, drive adoption, document solutions, establish support and implementation processes, automate repetitive work, and communicate customer feedback to product and engineering.

Own day-to-day relationships with assigned law firms, providing high-touch customer service and coordinating deposition orders, scheduling, issue resolution, and urgent requests. Partner with Account Executives and internal teams, identify trends and root causes, educate clients on products, and ensure issues are resolved. Participate in after-hours coverage and support clients during high-volume periods.

Own end-to-end SaaS customer implementations from requirements gathering through post-launch review. Configure systems, manage data imports and integrations, track milestones and risks, troubleshoot with Product and Engineering, and guide customers through adoption and workflow changes. Improve onboarding processes through scalable solutions, report implementation metrics, and ensure launches meet customer goals, timelines, scope, and quality standards.