Top Remote IT Support & Helpdesk Jobs in Columbus, OH

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Leads Technical Operations Support, managing advanced Tier-2 support, incident command, escalation management, service restoration, production diagnostics, and controlled remediation. Establishes operational standards, develops team capabilities, coordinates major incident response, partners with engineering and SRE teams, manages vendor escalations, and drives continuous improvement. The role requires participation in a structured 24x7 on-call model.

Monitor 24/7 internet applications and distributed servers; provide L1/L2 incident and request support for middleware (WebSphere, IHS, Tomcat), MQ, Windows and Linux, and cloud (AWS/Azure). Perform production code deployments, release and disaster recovery support, analyze trends to drive improvements, update procedures, and onboard/train associates while escalating complex issues to business partners.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Install, program, test, commission, troubleshoot and service electronic security systems. Provide customer training, start-up/certification, project technical execution, documentation, and mentor junior staff while ensuring safety and customer satisfaction.

Provide remote systems support for customers by troubleshooting networks, connectivity, interfaces, systems, and applications. Gather call information for root-cause analysis, advise and train customers (drivers, workstations, software), escalate unresolved issues per process, complete paperwork, and occasionally visit customer sites.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.