Top Remote IT Support & Helpdesk Jobs in Columbus, OH

Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.

Provide hands-on incident handling, troubleshoot technical issues, analyze logs and patterns, document ticket updates, escalate to senior teams, and support SLA-driven workflows while learning support processes.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.

Lead and operate Vynca's IT function for a fully remote, HIPAA-regulated healthcare organization. Manage a distributed IT team, own day-to-day operations (hardware lifecycle, provisioning, identity and access), enforce security and compliance (HIPAA, SOC 2), administer MDM/SSO/endpoint tools, support audits, and drive operational improvements while mentoring staff.

Administer and sustain enterprise data platforms (Tableau Server, MOVEit, Linux, Windows Server) for military health analytics. Manage configurations, access controls, patching, monitoring, deployments, and documentation. Collaborate with engineers and analysts to troubleshoot performance and support compliance with RMF/NIST in AWS GovCloud environments.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Provide frontline technical support to photographers and agents for Zillow 3D Home, Aryeo, and Listing Showcase via phone, email, and chat. Troubleshoot issues, document interactions in CRM, meet service metrics, surface product bugs to engineering, and work a flexible schedule including weekends.

Provide Tier 1/2 application and production support for a 24x7 platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, maintain documentation, and communicate with customers and internal teams.

Maintain, optimize, and support client package-based applications (e.g., SAP/Oracle). Customize core modules, contribute to technical and business blueprints, perform unit and integration testing, deliver end-user training, and support vendor management and solution design.

Provide advanced technical support for Intelerad medical imaging applications: troubleshoot complex issues, manage cases end-to-end, communicate with customers, collaborate with engineering and product teams, and maintain knowledge base content to improve customer outcomes and system interoperability.