Top Remote IT Support & Helpdesk Jobs in Columbus, OH

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide first-level technical support and customer service, troubleshoot and resolve user issues, escalate when necessary, document incidents, update customer records, produce activity reports, and recommend process improvements while maintaining high customer satisfaction.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Manage and configure Salesforce NPSP for a growing nonprofit. Responsibilities include building reports, dashboards, and workflows; administering users, data, security, and integrations; resolving technical and data-quality issues; maintaining databases; supporting upgrades; and training end users. This unpaid volunteer role requires approximately six flexible hours weekly for a minimum six-month commitment and attendance at Friday virtual meetings.

Manage and optimize JerseySTEM’s Google Workspace environment, including user accounts, security settings, provisioning, applications, and system performance. Develop automation scripts with Google Apps Script or Python, perform bulk administration with GAM, troubleshoot technical issues, support integrations, monitor updates, train users, and collaborate with the technology team and Google support. This is an unpaid volunteer role requiring approximately six hours weekly for six months.

Manage and optimize Jira, Jira Service Management, and Confluence across JerseySTEM. Configure workflows, dashboards, reports, permissions, automations, service processes, integrations, and metrics. Gather requirements, translate business needs into scalable technical solutions, provide user guidance, and identify improvements to collaboration and operational efficiency. This is an unpaid pro-bono role requiring approximately six hours weekly for a preferred six- to twelve-month commitment.