Top Remote Operations & Support Jobs in Columbus, OH

Thrilltap invites candidates who do not see a specific suitable role to submit their information for consideration. The company is building startups across multiple fields and welcomes talented individuals interested in joining its team. Candidates are encouraged to contact Thrilltap through the provided form, after which the company will follow up regarding potential opportunities.

Leads revenue operations and business systems for Sales, Customer Success, Finance, and related teams. Owns Salesforce and Nue CPQ architecture, revenue forecasting, pipeline and retention analytics, quote-to-cash processes, system integrations, data governance, vendor management, and systems roadmaps. Manages and mentors two direct reports while delivering implementations, automation, documentation, and operational improvements across the GTM technology ecosystem.

Provides technical support for smart-grid customer systems, troubleshooting embedded hardware and software, communications networks, databases, Linux back ends, web interfaces, and service integrations. Responsibilities include software upgrades, patching, billing export configuration, case prioritization, field deployment support, documentation, scripting, and escalation. The role is remote within the U.S., includes occasional customer-site travel, and participates in an after-hours support rotation.

Leads commercial process excellence across sales, business development, and deal execution. Identifies process gaps, designs Lean-based workflows, deploys AI and automation, owns SOP governance, leads change management and role-specific training, monitors adoption and process drift, and maintains continuous improvement cadences. Partners with GTM leadership, market leaders, account managers, deal desk, and enterprise Lean teams to reduce manual effort and improve commercial effectiveness.

Provides second-line internal IT support for a distributed workforce. Responsibilities include incident resolution, Microsoft Entra ID and Microsoft 365 administration, macOS and Windows device management, onboarding and offboarding, access reviews, automation, endpoint security, audit support, documentation, and IT project work. The role covers US hours in a follow-the-sun model and collaborates with Engineering, People, Finance, and Security teams.

Provides administrative and office support by managing schedules, travel arrangements, communications, visitors, meetings, reports, presentations, filing, and office supplies. Screens calls, transcribes meeting minutes, conducts research, and assists management and visitors while maintaining a professional and positive workplace experience.

Supports daily digital content curation and metadata validation for written and audio content. Reviews content for accuracy and completeness, applies guideline-based corrections, documents issues in internal tools, manages assigned queues, and escalates unclear or high-impact problems. The role requires adherence to SOPs, quality standards, security requirements, and turnaround targets, along with participation in training and calibration sessions.

Provides remote administrative support by scheduling meetings, managing correspondence and contact lists, preparing reports and documents, maintaining filing systems, ordering office supplies, assisting visitors, and serving as a communication point for internal and external clients.

Responds to customer calls and emails, logs complaints and work requests, dispatches and closes work orders, maintains complaint MIS and reports, receives vendor invoices, ensures helpdesk coverage, supports events, maintains supplies and equipment, and protects facility information confidentiality.

Enters, verifies, updates, and maintains accurate information across spreadsheets, databases, and internal systems. Organizes digital files, protects confidential data, generates basic reports, clarifies data requirements with team members, and meets productivity targets. The role requires strong attention to detail, accurate typing, basic computer skills, organization, time management, and the ability to work independently. Remote work may require a reliable internet connection.