Top Remote Operations & Support Jobs in Columbus, OH

Updates and migrates ITS website and Help Center content, ensuring accuracy and consistency. Organizes Workday Student training materials, tracks participation, proofreads student communications, and supports special projects. The role collaborates with ITS teams, subject matter experts, project managers, and the Associate Director while managing deadlines and completing tasks independently.

Leads and develops NOC engineers, oversees daily network operations, ensures SLA performance, and coordinates responses to major incidents and escalations. The supervisor distributes workloads, monitors metrics, communicates with clients and leadership, conducts post-incident reviews, improves runbooks and processes, and identifies automation opportunities. The role requires technical team leadership, strong networking and systems knowledge, effective incident management, and occasional after-hours support.

Leads the Creative Group’s production department, overseeing employees, contractors, systems, processes, performance, training, and workforce development. Partners with leadership, Business Development, Operations, and clients to improve efficiency, profitability, service quality, sales growth, forecasting, pricing, supplier contracts, and client outcomes. Resolves escalations, supports pre-sale production strategy, conducts project debriefs, and drives continuous improvement.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Owns complex Tier 2 technical support escalations across Stratus and the Autodesk ecosystem, including Revit, BIM 360/ACC, and Navisworks issues. Diagnoses configuration, integration, permission, and platform problems; uses AI tools for research, troubleshooting, communication, and automation; documents solutions; improves AI support knowledge; escalates defects to engineering; mentors L1 agents; and contributes to service metrics and customer experience.

Provide administrative support for grant applications from intake through submission. Maintain grant calendars and deadlines, extract portal requirements, format templates, prepare and attach supporting documents, enter approved narratives, and conduct detailed accuracy, completeness, proofreading, and formatting checks. Escalate missing information or technical issues, submit approved applications, capture confirmation receipts, and update statuses in AgentPro.

Serve as primary contact for royalty/interest owners: respond to inquiries, research and resolve ownership issues, maintain ownership records, coordinate stakeholder communications, and produce audit-ready letters and reports on project timelines.

Provides executive-level administrative support to the Chief of Protocol and S/CPR leadership. Coordinates calendars, meetings, travel, correspondence, briefings, reports, protocol events, records, deadlines, and stakeholder communications. Handles sensitive information, prepares executive materials, maintains tracking and budget documents, supports operational planning, and may guide other administrative personnel. The role requires advanced Microsoft Office proficiency, strong organizational and communication skills, and TS/SCI clearance.

Performs standard and advanced secretarial and administrative duties under general supervision. Supports a manager or senior manager, completes independent project assignments, and applies department practices and district policies and procedures.

Leads Wrike’s global GTM Operations function across Sales, Customer Success, and Marketing. Responsibilities include revenue planning, quota allocation, territory design, capacity modeling, retention and growth program management, executive operating cadences, commercial governance, and deal-process optimization. The role manages a global team of up to 15 operations partners and analysts while advising executive leadership on SaaS metrics, forecasting, compensation, and cross-functional revenue execution.