Top Remote Operations & Support Jobs in Columbus, OH

Provides remote help desk support to IRS Criminal Investigation staff and customers nationwide and internationally. Responsibilities include managing user accounts, installing hardware and software, troubleshooting desktop and application issues, responding through phone, email, chat, and ticket queues, testing software deployments, documenting resolutions, and escalating unresolved issues. The role requires strong customer service, multitasking, remote-work capability, and familiarity with ServiceNow or similar ticketing systems.

Conduct high-volume outreach to stopped-out adult learners, understand barriers to returning, and guide students through readmission or re-entry pathways. Manage student pipelines and records in the CRM, apply institution-specific policies, track outreach and handoff metrics, nurture completers, coordinate with campus and internal teams, and provide feedback to improve campaigns, processes, and knowledge resources.

Provides administrative and clerical support to field personnel at utility-scale energy project sites nationwide. Responsibilities include answering phones, managing mail and shipments, ordering supplies, entering timecards and employee changes, tracking equipment and vehicle licensing data, and supporting onboarding, orientations, training programs, and employee documentation. Requires frequent relocation to jobsites and 100% travel without rotations.

Provides advanced technical support to customers, diagnoses and resolves complex product issues, manages cases through resolution, and documents troubleshooting processes. Collaborates with engineering and product teams on defects and improvements, while mentoring junior support engineers. Requires strong communication, analytical, and problem-solving skills. Preferred experience includes SQL, Python, Pandas, notebooks, Git/GitHub, AI prompting, advertising or MarTech, and data clean room environments.

Manages day-to-day operations across multiple sites in West Virginia, Ohio, and Pennsylvania. Provides leadership to supervisors and teams, coordinates resources and workflows, develops policies and performance metrics, supports safety and compliance, and analyzes operational data for improvement. Requires approximately 50% travel, regular on-site attendance, and the ability to work in outdoor and industrial environments while wearing required PPE.

Leads strategic operations, cross-functional transformation, business intelligence, commercial strategy, customer lifecycle optimization, pricing, profitability, and acquisition integration. Develops strategic plans, improves processes and documentation, manages whitespace and cross-sell opportunities, supports revenue growth, and mentors the Strategy & Operations team.

Build and maintain revenue workflows, integrations, and AI agents connecting Salesforce with sales and marketing systems. Own inbound lead routing, automated sales and marketing plays, CRM hygiene, data enrichment, and AI-assisted workflows. Use APIs, webhooks, automation platforms, Python or JavaScript, and SQL to eliminate manual work and improve pipeline speed. Document workflows, enforce governance, and measure time savings and conversion improvements across Revenue Operations.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Manage and optimize Qualio’s revenue technology stack, including Salesforce and related GTM tools. Build automations, integrations, and AI-enabled workflows; maintain data integrity; document and improve processes; create reports and dashboards; support forecasting; train revenue teams; and collaborate across Sales, Marketing, Finance, and Customer Success.

Provides administrative and operational support to underwriters by preparing documentation, entering quote and policy data, gathering information, tracking submissions and renewals, maintaining records, responding to inquiries, and resolving processing issues. The role requires strong attention to detail, organization, communication, basic insurance knowledge, and proficiency with Microsoft Office, Excel, and Word.