Top Remote Operations & Support Jobs in Charlotte, NC

The role involves leading and improving IT operations, focusing on proactive service organization, process design, and team development while managing IT projects and vendor relationships.

The Director of Logistics for ForbesLive will lead logistics planning, vendor management, and operations for a diverse portfolio of live events, ensuring high standards and adherence to budgets. This role requires strategic leadership and collaboration with cross-functional teams.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

Lead and mature May Mobility's AV incident response function: own end-to-end incident handling, regulatory reporting, escalation frameworks, and cross-functional coordination. Build and manage a tiered, 24/7 incident response team, drive systemic safety improvements, report trends to leadership, and serve as primary contact with regulators, first responders, and partners.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Manage end-to-end chargeback and payment operations across multiple processors, track KPIs and trends, perform representments, investigate complex payment issues, and collaborate cross-functionally to reduce risk and improve payment performance and seller experience.

Support day-to-day administration of 401(k) plans by reconciling account and transaction data, tracing transactions through the recordkeeping lifecycle, serving as a subject-matter resource, triaging assignments, and driving process improvements across multiple operational platforms to ensure accurate, timely plan transactions.

The Revenue Operations Manager will build systems and processes for go-to-market teams, maintaining pipeline visibility and ensuring accurate revenue forecasts. They will manage Salesforce and revenue tech stack, develop reporting infrastructure, and drive operational efficiency while supporting global initiatives.

The Senior Business Operations Analyst supports financial operations and reporting, collaborates with finance and services teams, and drives efficiency through data analysis and operational excellence.

Lead and supervise General Liability claims across assigned programs, review complex and high-severity files, set reserves, manage expenses and litigation strategy, collaborate with underwriting and legal, mentor staff, monitor metrics, perform audits, and recommend process improvements to support profitable program performance.