Top Remote Operations & Support Jobs in Charlotte, NC

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Manage weekly member payment cycles, funding, controls, reconciliations, partner file delivery, error resolution, and payment issue investigations. Support client and partner launches, maintain payment reporting and dashboards, improve workflows and documentation, and use automation or AI tools to increase reliability. The role also communicates risks proactively and coordinates with internal teams, external partners, clients, and members to resolve issues accurately and on time.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Supports radiology providers through inbound and outbound calls, answers workflow and platform questions, troubleshoots issues, documents interactions accurately, and escalates system or workflow concerns. The role collaborates with internal teams, participates in training and quality reviews, and delivers timely, professional, service-focused provider support.

Supports two VP-level executives by managing complex calendars, global travel, leadership meetings, events, recruiting coordination, onboarding logistics, expenses, and follow-up on action items. The role requires anticipating priorities, handling confidential information, coordinating across time zones, using AI tools responsibly, and supporting special projects within GitLab’s CRO organization.

Leads cross-functional Quote-to-Cash improvement initiatives across Revenue Operations. Responsibilities include optimizing CPQ and billing workflows, redesigning processes, establishing SOPs and governance, driving change management, enabling users, and measuring operational performance. The role partners with Enterprise Sales, Deal Desk, Legal, Accounting, and Finance, while serving as a QTC subject matter expert and supporting Salesforce reporting, analytics, and automation.

Leads company-wide Revenue Operations, including commercial strategy, forecasting, pipeline and performance management, territory and quota planning, analytics, compensation, technology systems, and quote-to-cash optimization. Builds scalable operating processes, dashboards, and technology roadmaps while partnering with executive leadership. Recruits and develops teams across revenue operations, sales operations, analytics, systems, forecasting, deal desk, and compensation administration.

Monitors and reconciles data integrations between the Catalyst Claims Platform, HRIS/HCM systems, and customer Workday environments. Identifies and resolves data discrepancies, integration errors, and file-feed issues using Excel, EIB processing, and system updates. Partners with customers and internal teams, supports HRIS implementations, prepares operational reporting, uses AI tools for analysis and validation, and mentors new analysts. Requires disability or leave claims experience, HRIS integration knowledge, advanced Excel skills, troubleshooting, communication, and collaboration.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.