Top Remote Operations & Support Jobs in Charlotte, NC

Own and organize the product documentation library; author internal and client-facing documentation across the litigation lifecycle; produce procedural guides, decision trees, and visual workflow diagrams; write quick-turn responses to client questions; edit and polish release notes and translate developer updates into client-centric value propositions.

Own and build GTM systems and automations across HubSpot, Clay, and partner integrations. Design quote-to-cash flows, maintain AWS co-sell pipeline, create multi-system workflows, ensure data quality and reporting, prototype and iterate GTM infrastructure, and collaborate with Sales, Growth, and Partnerships leadership.

Manage HR and financial operations across the employee lifecycle, including hiring/onboarding/offboarding, benefits administration, performance cycles, vendor and invoice management, budget tracking and forecasting, contractor onboarding, IT/cybersecurity support, and coordination of in-person meeting logistics. Maintain systems, documentation, and reporting to support leadership decision-making and strengthen team culture and operational processes.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.

Manage payment disputes and chargebacks end-to-end, prepare evidence packages, investigate failed or duplicate payments and subscription issues, coordinate with Customer Support, Pharmacy, Clinical Ops, and Finance, monitor fraud trends, maintain accurate records, and recommend process improvements to reduce chargebacks and improve payment success.

Provide proactive operational support to a senior executive across multiple businesses: track tasks/projects, coordinate stakeholders, manage calendars, draft communications, perform research, maintain records, and ensure timely follow-up and documentation while working remotely and across time zones.

Assist in developing an Automated Quoting Portal by building quoting logic, designing user-friendly interfaces, automating quote workflows, and ensuring quoting accuracy.

As an Implementation Specialist, you'll manage software onboarding and training at DealerBuilt, ensuring seamless implementation and customer satisfaction through effective communication and project management.

Provide confidential executive support to the Secretary-General: manage calendar, communications, meetings, records and travel; prepare briefings, correspondence and minutes; establish tracking and follow-up systems; supervise support staff as needed; and support office operations and strategic initiatives on a voluntary part-time basis.

The role involves connecting candidates with various payroll, HR, and PEO positions while providing personalized support and access to extensive job networks.