Top Remote Customer Success Jobs in Charlotte, NC
As a Global Success Manager, you will drive client adoption of the Ontic platform, manage client communications, and provide strategic guidance to ensure client retention. You'll work closely with clients to help them achieve their business objectives and assist internal teams in product-related decisions while identifying growth opportunities and managing renewals.
The Customer Success Manager at Salsify is responsible for managing the post-sales lifecycle for a portfolio of Enterprise and Global customers, ensuring they achieve business value from their ProductXM investment, leading product adoption, executing success plans, and conducting business reviews while collaborating across teams.
The Client Executive, Reseller at Headspace is responsible for managing client relationships, onboarding new clients, driving adoption and renewals, and collaborating with internal teams to deliver value. This role requires proactive management of client documentation and reporting, as well as acting as a voice for clients to inform strategy and identify advocacy opportunities.
The Customer Solutions Manager will build relationships with Vonage’s API customers, ensuring they are effectively utilizing the communication solutions provided. Responsibilities include defining success plans, educating customers, monitoring progress, identifying upsell opportunities, and resolving technical issues. The role requires strong organizational skills and the ability to engage with multiple accounts simultaneously.
The Operations Control Specialist oversees flight-following activities, monitors aircraft during operations, manages communications, coordinates with ATC, and assists aircrew. Responsibilities include tracking flight plans, reporting discrepancies, and initiating emergency procedures as necessary.
The Ad Creative Specialist will develop and optimize creative advertisements for mobile apps and games, focusing on enhancing conversion rates and reducing costs. Responsibilities include creating video content, managing influencer relationships, collaborating with marketing teams, and staying updated on creative trends.
The Lifecycle Specialist will manage contract-related activities for Remote's external employees and clients, ensuring legal compliance and an outstanding employee experience. Responsibilities include supporting employee lifecycle events, providing HR guidance on compliance issues, and optimizing processes while maintaining thorough records.
As a Customer Support Team Lead at Mudflap, you will guide a team of specialists to enhance customer satisfaction, track team performance metrics, provide feedback, and improve customer support processes. This role emphasizes hands-on leadership, agent empowerment, and process improvement to benefit small trucking businesses.
The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, analyzing data to improve performance, leading projects, creating training materials, ensuring data security, and maintaining vendor relationships.
The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.
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