Top Remote Customer Success Jobs in Charlotte, NC
The Software Customer Service Manager manages customer service contracts and relationships for CommandCenter Software and mobile video solutions. This role ensures compliance with service agreements, provides technical expertise, drives resource allocation to resolve issues, and maintains strong customer engagement to enhance operational satisfaction.
The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.
As a Real-Time Bidder Specialist, you will support the Data Science team by analyzing and enhancing online real-time bidder models. You will deploy and maintain machine learning models that drive user retention and monetization, working closely with multiple teams to generate actionable insights.
The Resource and Scheduling Specialist manages technician schedules to maximize appointment availability for customers and manage operational expenses. Responsibilities include handling time-off requests, managing shift information, coordinating service logistics, and tracking employee attendance and schedule requirements.
The Remote Online Chat Specialist will handle live customer chats addressing website navigation, service issues, and general inquiries. This role involves building customer relationships, promoting client products, and supporting the customer service team while maintaining a positive and professional image.
The Technical Client Partner engages in customer onboarding projects to ensure alignment between customer requirements and integration solutions (EDI & API). They collaborate with various teams to improve integration strategies, support product development, and facilitate governance processes. The role also involves generating marketing materials and fostering relationships with stakeholders to enhance integration visibility and efficiency.
The Customer Director drives revenue growth and profitability for strategic customers by developing account plans, understanding client needs, and leveraging industry expertise. They collaborate with teams to address customer challenges while managing relationships with C-suite executives. Responsibilities include advising on strategies and delivering outcomes-based work, ensuring targets are met, and fostering team development.
The Logistics Management Specialist will provide professional, technical, and administrative support focusing on logistics program activities for the Defense and Security Sector. Responsibilities include planning, developing, and executing logistic programs, coordinating efforts of subcontractors, resolving logistics issues, and compiling data for standardization and interchangeability of parts.
As an Epicor ERP Specialist, you will analyze, define, and implement Epicor ERP in a multi-site environment. You'll support users, improve business processes, maintain ERP systems, and generate BI reports and dashboards. The role involves collaborating with business leaders, providing training, and ensuring quality delivery of new functionalities.
As a Global Success Manager, you will drive client adoption of the Ontic platform, manage client communications, and provide strategic guidance to ensure client retention. You'll work closely with clients to help them achieve their business objectives and assist internal teams in product-related decisions while identifying growth opportunities and managing renewals.
Top remote Companies in Charlotte, NC Hiring Customer Success Roles
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