Top Remote Customer Success & Experience Jobs in Boston, MA

The Senior Account Manager manages enterprise accounts, focusing on customer retention and growth by aligning services with client goals. This role involves executive engagement, renewal strategies, and cross-functional leadership to ensure customer satisfaction and measurable value realization.

Lead and mentor a team of Solutions Engineers, ensuring exceptional customer experiences and collaboration with AEs. Develop technical expertise in data activation and integration platforms, delivering tailored demonstrations and solutions for clients.

As a Partner Engagement Manager, you will ensure customer success by driving adoption, building strong relationships, managing account health, and creating positive experiences that lead to customer advocacy and expansion.

The Events Specialist plans and executes internal and external events, managing logistics, budgets, and vendor coordination while ensuring a smooth on-site experience.

Provide technical assistance and customer support for alarm systems and home automation. Troubleshoot issues via phone while ensuring excellent customer experience and managing multiple tasks effectively.

As an Account Executive, you will manage post-sale client relationships, drive account growth, ensure customer success, and identify upsell opportunities while facilitating product adoption.

The Associate Client Success Manager supports customer success initiatives, executes lifecycle programs, monitors customer engagement, and ensures effective onboarding and adoption strategies.

The Partner Success Manager is responsible for post-launch management of high-value partner accounts, driving adoption, improving outcomes, and coordinating with internal teams to enhance partner health and growth.

The Engagement Lead at Glia will build relationships with key customers, advise throughout the sales process, and ensure successful project implementation, focusing on strategic business results and product adoption.

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.