Top Remote Customer Success & Experience Jobs in Boston, MA

The Client Support Manager oversees a team providing technical and customer support, improves service KPIs, manages workflows, and fosters customer success through internal partnerships.

Lead forecasting, capacity planning, and performance insights for the Global Customer Experience organization using data analysis and reporting.

As a Customer Success Manager, you will manage a portfolio of SMB and Mid-Market hotel accounts, focusing on customer retention, growth, and adoption of the Mews platform, while driving strategic initiatives and building relationships.

As a Customer Success Manager, you will help customers drive value from products, enhance engagement, manage account health, and support retention efforts.

The Engagement Manager will lead client engagement for Endeavor's financing platform, managing implementation and optimizing practices while collaborating with cross-functional teams.

The Senior Customer Success Manager builds strategic partnerships with enterprise customers, driving retention, adoption, and growth by leveraging product knowledge and industry expertise to achieve customer goals.

The Senior Manager, Customer Success leads a team of Customer Success Managers to enhance product adoption, drive customer outcomes, and improve engagement strategies for enterprise clients.

This role manages a team for excellent customer experience and complaint resolution in a contact center, focusing on operational performance and AI tool adoption.

The Partner Success Manager is responsible for managing partner relationships post-onboarding, ensuring success and growth through reporting, enablement, renewals, and addressing feature requests.

As a Strategic Partner Account Manager, you'll lead relationships for top enterprise accounts, develop growth strategies, and collaborate with cross-functional teams to drive revenue and account engagement.