The Role
As a Strategic Partner Account Manager, you'll lead relationships for top enterprise accounts, develop growth strategies, and collaborate with cross-functional teams to drive revenue and account engagement.
Summary Generated by Built In
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
As a Strategic Partner Account Manager you are the executive-level relationship leader for Bazaarvoice’s largest and most complex Content Activation Solutions (CAS) enterprise accounts. This is a senior role designed to elevate our engagement beyond campaign execution. You will serve as a trusted advisor to client executives, and orchestrate cross-functional alignment to unlock expansion and protect retention across our most strategic relationships. Your role is to ensure we are aligned at the highest levels - strategically, commercially, and operationally. If you thrive in executive conversations, can connect product strategy to business outcomes, and know how to navigate complex enterprise environments, this role is for you.
What You'll Do:
- Serve as the executive-level CAS partner for top enterprise accounts
- Build and maintain trusted advisor relationships with senior client stakeholders and strategic partners
- Elevate conversations from campaign delivery to business impact
Revenue & Growth Strategy - Deliver long-range, multi-year account strategy aligned to client priorities
- Partner closely with Sales Leadership on account planning, whitespace identification, and deal shaping
- Contribute to renewal strategy and expansion motions to protect and grow ARR
- Articulate CAS value in executive-level business terms
- Lead Executive Business Reviews (EBRs) and strategic planning sessions
- Translate enterprise client objectives into CAS program strategy and roadmap alignment
- Develop compelling narratives that connect CAS outcomes to broader digital transformation goals
- Cross-Functional Orchestration
- Orchestrate across CAS Account Management, Product, Operations, and Sales to ensure strategic alignment
- Escalate and resolve risks at the leadership level before they impact revenue
- Identify systemic friction and drive improvements that benefit enterprise delivery at scale
What You'll Need:
- 8+ years of experience in enterprise account management, strategic client leadership, or consulting
- Proven experience managing complex, multi-million-dollar enterprise relationships
- Strong executive presence and comfort leading C-level conversations
- Demonstrated ability to build multi-year growth strategies and influence revenue outcomes
- Experience partnering closely with Sales on account planning and deal strategy
- Ability to navigate and influence cross-functional teams without direct authority
- Strong commercial acumen and understanding of SaaS revenue models
- Exceptional written and verbal communication skills
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.
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The Company
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
