Top Remote IT Support & Helpdesk Jobs in Birmingham, AL

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Leads high-severity incident response for critical healthcare IT systems, coordinating technical teams, vendors, stakeholders, and executives through triage, escalation, resolution, and root cause analysis. Maintains ServiceNow documentation, supports incident, problem, and change management, analyzes trends, improves operational resiliency, mentors staff, and participates in 24/7 on-call coverage. The role is remote, includes irregular hours, and requires travel up to 25%.

Supports Manhattan Active Omni by troubleshooting user and integration issues, monitoring exceptions, conducting root cause analysis, testing configuration changes and releases, documenting resolutions, and developing user guidance. Collaborates cross-functionally to improve processes, support business initiatives, and enhance customer service. The role also prepares management recaps and continuously expands platform expertise.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.

Administer and enhance Apartment Life’s HubSpot environment, integrations, automations, workflows, permissions, data structures, dashboards, and reporting. Handle helpdesk requests, data cleanup, audits, system-generated work, onboarding and offboarding, and synchronization issues. Build and test Node.js workflow actions and API integrations, maintain system stability and data integrity, document solutions, and collaborate with technology leadership and cross-functional teams in a fully remote environment.

Owns and administers Costpoint and related financial systems, leading configuration, integrations, troubleshooting, reporting, data models, automation, and technical solution design. Translates finance business needs into system enhancements, manages data flows and reconciliation, resolves complex issues, supports audit readiness, and mentors junior administrators. Partners with Finance, Accounting, IT, and leadership while supporting Agile delivery and continuous improvement.

Administer Federal Okta, Slack, and Google Workspace environments; manage identity lifecycle, permissions, SSO integrations, shared drives, and secure communication channels. Provide remote front-line support, troubleshoot access and software issues, and document procedures. Support commercial IT operations, align Federal and commercial workflows, conduct access audits, and assist with security investigations and compliance audits.

Manages end-user IT operations, service management, endpoint and asset administration, onboarding and offboarding, vendor relationships, security support, SOC 2 governance, risk management, and business continuity activities. The role serves as a technology escalation point, improves service processes and documentation, tracks operational and compliance metrics, coordinates audit evidence, and partners with internal teams and external vendors in a remote-first SaaS environment.

Leads internal IT operations for a distributed workforce, including help desk services, Microsoft 365 administration, identity and access management, endpoint lifecycle, vendors, licensing, business continuity, security operations, compliance controls, and technology projects. Manages a small team and supports secure AI and internal platform adoption. The role owns IT budgets, documentation, infrastructure practices, and controls aligned with ISO 27001, SOC 2, HIPAA, and GDPR.

Provides Level 3 technical support for enterprise digital applications across cloud and on-premises environments. Leads complex incident resolution, root cause analysis, monitoring, diagnostics, and customer communication. Collaborates with Engineering, DevOps, Product, and Sales teams to improve application stability, onboard clients, automate processes, and manage Incident, Problem, and Change Management. Requires participation in shift and on-call rotations.