Top Remote IT Support & Helpdesk Jobs in Birmingham, AL

Manage day-to-day IT for a remote-first startup, including onboarding and offboarding, device and account administration, employee troubleshooting, IT documentation, vendor coordination, endpoint security, DNS, MDM, patching, and compliance support. The role also contributes to IT projects such as MDM migration, tooling rollouts, vendor evaluation, and security improvements. This is a part-time engagement of approximately 8–10 hours weekly with occasional onsite support preferred in the San Francisco Bay Area.

Provides in-person digital literacy coaching, technical support, workshops, and career-readiness assistance to adult learners and system-impacted individuals. Helps participants use devices, email, internet platforms, accounts, and job applications; maintains records, conducts intake and follow-up, and supports welcoming digital access spaces. The role requires trauma-informed communication, adaptable instruction, troubleshooting skills, travel among community and jail sites, and successful jail clearance.

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.

Provide technical support to a globally distributed workforce across hardware, software, identity, networking, cloud applications, and endpoint systems. Support onboarding, offboarding, device provisioning, access management, asset tracking, documentation, compliance activities, and security best practices. Troubleshoot macOS and Windows environments, escalate complex issues, and improve IT processes through automation. Collaborate with People, Security, Legal, Finance, and Engineering while exploring AI productivity tools and emerging workplace technologies.

Administer and maintain MECM infrastructure for a federal customer, including cloud/hybrid deployments. Perform software packaging and deployment, OSD imaging, patch management via WSUS, monitoring, troubleshooting, automation with PowerShell, Intune/co-management integration, compliance with federal security standards, documentation, and Tier II/III support.

Provides Level 2 escalation support for SMB and law firm clients, troubleshooting end-user, server, network, Microsoft 365, Azure, and infrastructure issues. Supports legal document workflows and industry-specific platforms, prioritizes incidents based on court deadlines and confidentiality requirements, mentors junior engineers, and develops legal IT runbooks and documentation. The role requires remote client support, accurate PSA time tracking, collaboration with Level 3 engineers, and participation in a 24/7 on-call rotation.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Administer, configure, support, and optimize interconnected SaaS business applications. Troubleshoot workflows, integrations, permissions, data feeds, and reporting issues; manage system changes, testing, UAT, access controls, and vendor escalations. Translate business needs into configurations, automations, workflows, and integration requirements while improving efficiency, data quality, reliability, scalability, and compliance across procurement, travel, ITSM, HRIS, finance, and operations platforms.

The Workday Senior Systems Analyst configures, supports, enhances, and optimizes Workday across HCM, Payroll, Financials, and Supply Chain. Responsibilities include designing integrations, configuring business processes, managing security, developing reports, troubleshooting complex issues, supporting releases, documenting solutions, training users, and partnering with HR, Finance, Supply Chain, audit, and IT teams to ensure efficient, secure, and compliant operations.

Provides first-level technical support for computer, network, telephone, hardware, software, and mobile-device issues. Logs, categorizes, monitors, and escalates tickets while delivering phone and remote assistance. Maintains knowledge of supported technologies, contributes to the IT knowledge base, follows secure IT service processes, and supports projects. The role emphasizes white-glove customer service, troubleshooting, communication, incident management, request fulfillment, and SLA adherence in a legal-services environment.

Provides advanced Tier 2 technical support across networking, firewalls, hardware, media players, connectivity, and enterprise environments. Diagnoses root causes, manages escalations, supports strategic accounts, and partners with Product, Engineering, Customer Success, and Sales. Administers and optimizes Zendesk AI Co-Pilot, automation, workflows, and self-service. Develops troubleshooting documentation, coaches support staff, analyzes issue trends, advocates for product improvements, and participates in on-call and occasional holiday coverage.