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Top Remote IT Support & Helpdesk Jobs in Birmingham, AL
Legal Tech • Software • Generative AI
The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.
Top Skills:
AIAi Observability ToolsBug Tracking SystemsCloud Storage IntegrationsKnowledge ManagementSQLTicketing Platforms
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills:
APIsSalesforceZendesk
Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills:
EcnsExchangesLinuxRelational DatabasesSQLTrading Network Connectivity And RoutingWindows
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.
Top Skills:
Ai ToolsAmazon ConnectAWSBashDatabricksHighspotJavaScriptOutreachPlanhatPythonZendesk
Blockchain • Fintech • Software • Financial Services • Cryptocurrency • Web3
Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.
Top Skills:
Aws CloudwatchGrafanaLinux
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Healthtech
Manage the reliability and performance of healthcare IT systems, ensuring efficient operations through collaboration with cross-functional teams, monitoring metrics, and mitigating potential disruptions.
Top Skills:
AIAutomationCi/CdCybersecurityHealthcare ItIotNetwork SegmentationTelehealth
Big Data • Marketing Tech • Analytics
The Manager, Application IT Support will lead a Service Desk team, oversee client support operations, improve processes, and ensure service reliability and technical leadership.
Top Skills:
CSSDatadogHTMLJavaScriptLinuxMulesoftMySQLPHPSalesforceServicenowShell ScriptingSplunkTableauXML
Information Technology • Internet of Things
The IT Project Coordinator assists the Project Manager with administrative tasks, oversees multiple projects, and ensures timely completion of tasks while maintaining communication with clients and vendors.
Top Skills:
MS Office
Productivity • Security • Software • Business Intelligence • Cybersecurity
As a Support Engineer at Lumos, you will create excellent customer support experiences, troubleshoot technical errors, develop product expertise, and provide feedback for team improvement.
Fintech • Software
The Technical Support Engineer will resolve complex technical support cases, collaborate with product teams, and optimize customer system performance while enhancing the support processes using AI tools.
Top Skills:
AWSAzureC#GCPGitJavaJavaScriptPythonSQL
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