Top Remote IT Support & Helpdesk Jobs in Birmingham, AL

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide technical support, onboarding, lifecycle management, upgrades, integrations, migrations, and incident resolution for clinical applications and supporting infrastructure. Collaborate with clinical stakeholders, vendors, and IT teams to ensure reliable, secure, and compliant systems, assist with requirements, testing, documentation, and continuous improvement across clinical technology platforms.

Lead and grow a high-performing enterprise IT support organization. Own tiered support (Tier 0-2), SLAs, incident/request/problem/change management, and service delivery metrics. Provide governance across infrastructure, endpoint, identity, ITSM, M365, and business application support. Align with PMO, GRC, and Security, manage vendor relationships and an operations budget (~$5M), and drive automation and self-service adoption to reduce ticket volume.

Support internal IT by processing user access requests, monitoring dashboards, troubleshooting employee issues, supporting Azure DevOps/Confluence/Jira, and performing laptop setup and support while working with senior IT staff.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and software issues; document cases in CRM; perform remote upgrades and preventative maintenance; drive issue resolution across teams; contribute to knowledgebase and improve customer satisfaction.

Lead IT operations and technical program delivery for a compliance-driven telehealth startup. Own escalations, identity and access management (Okta), Google Workspace and Slack administration, SaaS integrations (SAML/SCIM/APIs), device provisioning, monitoring, and automation. Drive cross-functional projects, incident RCA, onboarding and access governance, audit readiness for HIPAA and SOC 2, and continuous improvement of IT processes and employee experience.