Top Remote IT Support & Helpdesk Jobs in Birmingham, AL

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Responsible for configuring, supporting, and analyzing Epic Grand Central systems, focusing on Prelude. Communicates with users to resolve issues and document workflows.

The Senior Analyst will assess IT application controls, execute SOX testing, and recommend process improvements while ensuring compliance and collaborating with various teams.

Support and maintain Epic clinical/business applications including access provisioning (SER/EMP), document workflows, testing, training, troubleshooting, and upgrade coordination; create specifications, track issues, and assist users.

Trace3 seeks general applicants to join their innovative IT solutions team. Roles involve flexibility in a dynamic environment, strong teamwork, and a commitment to continuous improvement and collaboration.

As a NetSuite Administrator, you will optimize workflows, support various teams, and enhance systems performance. Responsibilities include managing customizations, user support, and maintaining data accuracy.

Manage NetSuite support and optimization, overseeing ticket resolution and consultant performance while ensuring client satisfaction and continuous improvement.

Support and manage customer-hosted cloud environments for the Jenzabar One ecosystem. Perform configuration, troubleshooting, upgrades, incident reporting, and cross-team collaboration. Serve as escalation for junior staff and NOC, assist on projects, and leverage AI tools to improve cloud operations and efficiency.

Lead IT and cloud service delivery, develop service strategies, manage budgets and resources, drive continuous improvement, ensure compliance, set and monitor KPIs, represent services to executives, and cultivate client and stakeholder relationships to improve service quality and growth.