Top Remote Customer Support Jobs in Birmingham, AL

Manage end-to-end domestic and international corporate travel bookings using Sabre, including PNRs, ticketing, and exchanges. Resolve complex, time-sensitive travel issues, coordinate with vendors, and support independent travel advisors and clients. Maintain strong client relationships through clear communication, accuracy, organization, and high-quality service while handling high volumes of requests. Stay current on travel industry practices, regulations, products, destinations, and operating procedures.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Provide technical customer support for Moov’s SDKs, APIs, and integrations through email, Slack, web forms, and in-app channels. Troubleshoot frontend and API issues, create proof-of-concept implementations, guide customers through best practices, and collaborate with Product, Engineering, and Technical Writing teams. Analyze recurring issues, improve documentation and internal tooling, and help enhance customer satisfaction and resolution times.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provides technical support for Treasury Management clients by handling service requests, resolving issues, recommending relevant products, delivering client training, and navigating multiple systems. Maintains advanced knowledge of Treasury Management tools, follows banking security and regulatory procedures, collaborates with sales, product, and implementation teams, and tracks recurring issues to identify process improvements and client risk.

Provide technical support to merchants and customers, triage tickets, meet SLAs, investigate and escalate issues, and collaborate with Engineering and Product. Build internal tools and automated workflows using Retool, Metabase, and SQL; test product fixes, improve ticket data structures, document support processes, and help scale support operations.

Provides customer support across phone, email, chat, social media, and in-person channels. Resolves complaints, processes orders, updates accounts, answers product and service questions, documents interactions, and coordinates with internal teams. The role also supports retention and sales initiatives, maintains accurate CRM records, follows service procedures, and meets customer satisfaction, response-time, quality, and attendance standards.

Leads merchant services support operations for community financial institutions, merchants, partners, and internal teams. Manages staffing, workflows, escalations, service levels, performance, coaching, reporting, regulatory adherence, and process improvements. Oversees inquiry resolution from intake through closure, identifies operational risks, develops associates, and coordinates with HR, compliance, training, and relationship management teams.

Provide personalized customer support for product, app, and offer inquiries through email, chat, and social media. Resolve and escalate issues, maintain customer records, document interactions, recommend relevant products, and identify customer insights to improve support processes. The role requires strong communication, product knowledge, problem-solving, confidentiality, and proficiency with G Suite and Zendesk.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.