Top Remote Customer Support Jobs in Birmingham, AL

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

Lead training and support initiatives for client support staff, maintaining curricula, delivering onboarding and upskill sessions, updating documentation, analyzing training data, supporting escalations, and collaborating cross-functionally to improve processes and ensure consistent, high-quality service.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Provide first-line customer support for FlightBridge users: answer calls/emails, resolve booking and ticketing issues (using Sabre GDS), coordinate with airlines/vendors, escalate technical issues, assist onboarding/integrations, maintain CRM records, create templates/scripts, perform QA testing for fixes, and adhere to SLAs.

Provide timely, accurate customer support across phone, in-person, and online channels. Research and resolve routine to complex inquiries, document interactions, educate customers on products/services, identify trends, assist with order/payment/eligibility/claims processes, perform QA testing as needed, and occasionally travel for events or client meetings.

Provide bilingual customer support across phone, in-person, and online channels; resolve routine to complex inquiries, process orders/payments, document outcomes, identify trends, and escalate issues. Maintain product and policy knowledge and may support events, sales reps, claims processing, and occasional overnight travel depending on line of business.

The VP of Client Support leads the Training Operations Team, overseeing logistics for training sessions and enhancing client experience, while managing staff and technology systems.

The Insurance Verification Specialist ensures accurate dental insurance verifications, manages client systems, and supports customer communication regarding verifications.

Manage and triage customer support tickets, execute SOP-driven workflows, coordinate follow-up with cross-functional teams, document actions clearly, escalate when needed, and identify process improvements to maintain reliable day-to-day support operations.