Top Remote Customer Support Jobs in Birmingham, AL

Manage day-to-day customer support operations, own L2/L3 client escalations, coordinate cross-functional teams, maintain SLAs and CRM records, produce operational reports, and drive process improvements to ensure high service quality and client satisfaction.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Own member inquiries end-to-end via email, live chat, and occasional phone. Triage and resolve tickets, verify accounts securely, coordinate with operations and suppliers, maintain canned responses, and surface recurring issues to improve processes.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.

Provide high-volume, phone-first customer support for truckers and partners across evening/overnight ET shifts. Troubleshoot in real time, use Zendesk/Slack/internal systems, deliver empathetic, efficient resolutions, escalate when needed, and contribute to continuous improvement and customer-obsessed service.

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.

Lead design, delivery, and improvement of contact center services for a financial services firm. Manage inquiries, analyze metrics and trends, develop risk and control reports, drive process improvements, support project and program management, and build stakeholder relationships while ensuring compliance and service quality.