Top Remote Operations & Support Jobs in Birmingham, AL

Provide technical customer support for municipal metering systems, troubleshooting Neptune platforms, AMI systems, gateways, hardware, communications, software, data, integrations, APIs, and utility billing connections. Manage support tickets, document resolutions, collaborate with internal teams, assist with implementations, train customers and employees, and resolve complex technical issues remotely and during regional travel.

Owns Salesforce governance, platform operations, data quality, request prioritization, user support, training, UAT, release management, and continuous improvement for commercial teams. Partners with IT, developers, reporting teams, and stakeholders to translate business requirements into scalable CRM solutions, enforce standards, improve adoption, and align Salesforce with commercial workflows and analytics needs.

Administer and maintain MECM infrastructure for a federal customer, including cloud/hybrid deployments. Perform software packaging and deployment, OSD imaging, patch management via WSUS, monitoring, troubleshooting, automation with PowerShell, Intune/co-management integration, compliance with federal security standards, documentation, and Tier II/III support.

Provides Level 2 escalation support for SMB and law firm clients, troubleshooting end-user, server, network, Microsoft 365, Azure, and infrastructure issues. Supports legal document workflows and industry-specific platforms, prioritizes incidents based on court deadlines and confidentiality requirements, mentors junior engineers, and develops legal IT runbooks and documentation. The role requires remote client support, accurate PSA time tracking, collaboration with Level 3 engineers, and participation in a 24/7 on-call rotation.

Administer and optimize multiple enterprise SaaS business applications, including configuration, workflows, permissions, integrations, reporting, data feeds, and vendor-supported changes. Troubleshoot system, access, workflow, and integration issues; support releases, testing, UAT, implementations, and data validation. Partner with business teams, vendors, IT risk, and data owners to improve efficiency, controls, data quality, reliability, and scalability across interconnected business systems.

Participate in a 10-week summer internship supporting a core commercial insurance function such as claims, underwriting, audit, IT, marketing, or HR. Interns receive hands-on training, mentorship, professional development, networking opportunities, and complete a final Capstone presentation.

Consult as a Trading Assistant to alternative asset clients, handling full trade lifecycle (pre-trade checks, booking, settlement, breaks resolution), liaising with prime brokers, custodians, and administrators, monitoring FX and corporate actions, supporting regulatory reporting, developing action plans, implementing controls, and delivering operational/process improvements.

Administer, configure, support, and optimize interconnected SaaS business applications. Troubleshoot workflows, integrations, permissions, data feeds, and reporting issues; manage system changes, testing, UAT, access controls, and vendor escalations. Translate business needs into configurations, automations, workflows, and integration requirements while improving efficiency, data quality, reliability, scalability, and compliance across procurement, travel, ITSM, HRIS, finance, and operations platforms.

Leads strategic execution across Operations by operationalizing transformation roadmaps, managing complex cross-functional initiatives, tracking KPIs, risks, dependencies, and outcomes, and translating analytics into actionable recommendations. Partners with senior leaders and business SMEs to prioritize work, structure execution plans, align stakeholders, communicate progress, and ensure sustained value realization across enterprise operations.

The Workday Senior Systems Analyst configures, supports, enhances, and optimizes Workday across HCM, Payroll, Financials, and Supply Chain. Responsibilities include designing integrations, configuring business processes, managing security, developing reports, troubleshooting complex issues, supporting releases, documenting solutions, training users, and partnering with HR, Finance, Supply Chain, audit, and IT teams to ensure efficient, secure, and compliant operations.