Top Remote Operations & Support Jobs in Birmingham, AL

Own and administer the Salesforce platform across sales, marketing, client services, and operations. Responsibilities include user access and security, configuration, automation, reporting, dashboards, data integrity, troubleshooting, training, integrations, testing, deployments, and stakeholder requirements gathering. The role designs scalable solutions, improves business processes and adoption, supports cross-functional initiatives, and maintains platform governance and best practices.

Provides temporary, high-level administrative support to Stripe executives, including complex calendar management, domestic and international travel coordination, expense reporting, time-management recommendations, and prioritization. The role also owns programmatic work supporting the global administrative business partner program and assists with ad hoc initiatives. Success requires strong organization, flexibility, discretion, proactive communication, process optimization, and the ability to manage competing priorities in a fast-paced environment.

Supports a C-Band spectrum clearing program by maintaining Salesforce data, validating engineering and financial records, organizing documentation, and preparing audit-ready FCC compliance and reimbursement packages. Develops document taxonomies, quality controls, dashboards, reports, and workflow automations using Salesforce, Power Automate, SharePoint, and related tools. Performs reconciliations, mock audits, discrepancy resolution, and process improvements while coordinating with project, engineering, finance, procurement, and vendor teams.

Conduct daily audits of healthcare documentation and operational workflows for accuracy, completeness, timeliness, and compliance. Apply standardized audit criteria, document and escalate findings, track corrective actions, identify recurring process gaps, validate quality data, and support reporting. Review AI-generated audit findings against source documentation, test updated tools, protect confidential patient information, and contribute process-improvement ideas within a remote-first health technology environment.

Provides high-level administrative support to multiple executives by managing complex calendars, coordinating meetings, booking and troubleshooting domestic and international travel, handling confidential information, supporting executive onboarding, and organizing events and offsites. The role also provides backup administrative coverage, improves processes, coordinates cross-functional stakeholders, and serves as a resource for executives and new hires in a globally distributed, remote-first environment.

Performs requirements gathering, business and data analysis, system configuration, client discovery, documentation, testing, and root cause analysis. Coordinates with clients, IT, product development, and implementation teams to meet project timelines, resolve issues, support compliance research, standardize processes, and maintain system documentation. Requires benefits or HRIS-related experience, strong Excel skills, and familiarity with SQL and databases.

Manages complex general liability claims across construction, crane, mining, and excess and surplus lines. Responsibilities include determining coverage and liability, setting reserves, managing litigation, preparing coverage letters and loss reports, negotiating settlements, controlling claim expenses, attending mediations and trials, analyzing claim trends, ensuring regulatory compliance, and supporting business partners and customers.

Leads up to 15 claims adjusters supporting credit-card benefit claims. Oversees adjudication, investigations, compliance, settlements, service levels, quality, productivity, escalations, coaching, performance management, and employee development. Uses performance data to improve results, supports system and process changes, contributes to audits and client meetings, and drives operational improvements in a remote, high-volume environment.

Own HubSpot and marketing operations systems, including automation, data governance, campaign execution, deliverability, reporting, integrations, lead routing, and system support. Build dashboards across HubSpot and Salesforce, troubleshoot data and integration issues, and partner with RevOps and sales. Develop and monitor AI-assisted workflows using LLMs and agents to automate repetitive processes and improve marketing efficiency.

Manages large-scale contact center operations, including Team Leaders and frontline teams. Oversees KPIs, service delivery, workforce planning, quality, training, performance, staffing, and process improvement. Leads employee development, engagement, retention, and succession planning while managing client relationships, stakeholder communications, business reviews, and contractual service requirements.