Top Remote Operations & Support Jobs in Birmingham, AL

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Administer, configure, troubleshoot, and optimize interconnected SaaS business applications supporting procurement, travel, IT service management, HRIS, finance, and operations. Manage workflows, permissions, approval routing, reporting, data imports and exports, integrations, file transfers, and vendor escalations. Support releases, testing, UAT, implementations, secure configurations, data integrity, and continuous process improvement while partnering with business teams, vendors, and IT risk stakeholders. This is a fully remote technical administration and systems support role requiring at least three years of relevant experience.

Lead Sales Operations for Enterprise and SDR organizations: territory design, forecasting, KPI/reporting, process and workflow optimization, and launch/scale AI/automation for GTM. Partner cross-functionally to build dashboards, improve rep productivity, and drive scalable, data-driven sales processes.

Supports fundraising operations by maintaining Salesforce donor records, processing gifts, preparing acknowledgments and tax receipts, conducting prospect research, and creating donor briefings and reports. Coordinates development tasks, events, communications, and cross-functional projects while improving processes and documentation. The role requires careful data management, organization, clear communication, discretion, collaboration, and interest in Echoing Green’s mission. Prior fundraising experience is not required.

Supports enterprise business processes and technology systems by eliciting and documenting requirements, conducting gap and issue analysis, translating business needs into technical specifications, and designing process improvements. Coordinates small to mid-sized projects, monitors deliverables, manages requirements throughout the SDLC, and serves as a liaison between business stakeholders and technical teams. The role also facilitates collaboration, supports strategic initiatives, and guides less experienced staff.

Leads the global quality program for Airbnb’s Safety, Premium Support, and CS Labs functions. Owns quality strategy, governance, calibration, QA execution, root-cause analysis, coaching effectiveness, KPI reporting, and partner scorecards. Drives AutoQA and responsible AI quality frameworks, translates insights into product and policy improvements, and presents risks to executives. Manages globally distributed quality leaders and analysts while overseeing vendor governance, performance improvement, and cross-functional alignment across complex, sensitive support environments.

Leads and develops the internal IT helpdesk and systems administration team, shifting operations from reactive support to proactive service delivery. Owns IT roadmaps, cross-functional projects, vendor relationships, authentication and access standards, disaster recovery, security improvements, and process automation. Establishes measurable KPIs and audit-ready onboarding and offboarding workflows while improving documentation, service levels, workload visibility, and operational accountability.

Supports Salesforce and go-to-market systems by maintaining data quality, preparing imports, assisting users, developing reports and dashboards, documenting requirements, testing enhancements, and providing training. Partners with cross-functional stakeholders to improve reporting, adoption, process efficiency, and system usability across revenue operations.

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Leads Chomps’ multi-year growth strategy for international expansion and adjacent categories. Builds business cases, prioritizes investments, chairs cross-functional stage-gates, and oversees commercialization from concept through launch. Develops go-to-market strategies covering channels, pricing, and partnerships; serves as interim P&L steward for emerging initiatives; and provides executive and board-level reporting on growth performance, capital allocation, and resource needs.