Top Remote Jobs in Baton Rouge, LA

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Lead hypothesis-driven threat hunts across industrial control system and operational technology networks. Investigate suspicious activity, escalate high-severity alerts, configure Dragos Platform hunt profiles, develop hunting content, analyze network telemetry, and improve detection capabilities. Advise customers during critical security events, produce technical reports, create repeatable tooling, and mentor junior team members on OT protocols, adversary tactics, and threat intelligence.

The Procurement Specialist manages corporate indirect procurement operations, including vendor contract cleanup, record maintenance, renewals, onboarding, purchase requests, approvals, purchase orders, and vendor documentation. They operate Zip, maintain data flows with NetSuite, track compliance and renewals, support negotiations, train stakeholders on procurement policies, and optimize workflows. The role also supports spend tracking, budgeting, forecasting, and cross-functional coordination with Finance, IT, GRC, Legal, and business units.

Own month-end close, general ledger operations, journal entries, balance sheet reconciliations, corporate card and expense workflows, SaaS billing reconciliations, equity records, variable compensation accounting, and internal controls. Partner cross-functionally to resolve variances, improve processes, and support audits, tax filings, reporting, and system enhancements. The role requires an active CPA license, strong US GAAP knowledge, and experience with cloud accounting and financial systems.

Designs, builds, publishes, and maintains responsive WordPress pages and website assets. Creates templates, landing pages, banners, and localized content while applying brand, accessibility, performance, and SEO standards. Uses WP Engine staging environments to test and deploy updates, troubleshoots layout issues, quality-checks pages across browsers and devices, and collaborates with SEO, Product Marketing, content, localization, and development teams.

Owns Imprivata’s mobile product portfolio and business success, managing strategy, lifecycle, roadmap, feature prioritization, releases, adoption, and growth. Partners with Engineering, Marketing, Sales, Product Operations, and Customer Success to deliver secure, scalable enterprise SaaS products. The role requires mobile device and security knowledge, customer advocacy, data-driven decision-making, stakeholder communication, and use of AI tools and coding assistants to improve product workflows.

Design, build, and operate scalable distributed systems for real-time restaurant payment and financial workflows. Responsibilities include architecting reliable services, protecting sensitive financial data, improving observability and production performance, debugging distributed systems, participating in on-call rotations, applying AI-assisted engineering tools, collaborating cross-functionally, and mentoring engineers.

Leads and manages an 8–10-person storage engineering team responsible for MongoDB’s transactional read/write path, durability, availability, performance, indexing, and storage architecture. Owns the roadmap, customer escalations, cross-team initiatives, engineering quality, hiring, coaching, and execution. Partners with Replication, Query, Sharding, Atlas, and other teams on distributed systems and workload-management improvements.

Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.