Top Remote Customer Success Jobs in Austin, TX

The Sister Study Interviewer conducts telephone interviews in accordance with survey protocols, maintains documentation, and ensures data confidentiality. They also read materials verbatim and accurately record the data. Good communication skills and a professional demeanor are essential, along with maintaining attendance and completing designated tasks.

As a Senior Community Manager for Trust and Safety, you will monitor platform health, manage user feedback on safety issues, assess community rules, analyze policies, and collaborate with teams to enhance user safety and experience. You will also handle escalations related to content safety and emergencies, needing to navigate complex cultural contexts.

As a Process Specialist at Datavant, you will partner with operations leaders to identify business opportunities, improve processes and controls, and support strategic initiatives through data management and analysis. The role involves project coordination, risk management, and communication of findings across teams to foster continuous improvement.

As the Manager of Customer Accounts, you will lead a team of Account Managers to ensure exceptional service and proactive customer engagement for schools using the Brightwheel platform. Responsibilities include monitoring performance metrics, coaching team members, driving continuous improvement, and fostering a collaborative team culture in a fully remote setting.

As a Customer Success Manager at Runway, you will be the primary contact for enterprise customers, ensuring they have a positive experience and derive maximum value from the company's services. Your role will involve onboarding customers, strategizing for engagement and growth, and leveraging analytics to monitor customer health and satisfaction. Key activities include collaborating with teams on customer support, documenting success stories, and translating customer feedback into insights for product improvement.

As a Senior Customer Success Manager at Bridgeway Benefit Technologies, you will act as the primary contact for customers, advocating for their needs, ensuring satisfaction, and driving retention. You will collaborate across departments, facilitate business reviews, promote software adoption, and handle escalations while documenting strategic engagements and solutions to foster customer success.

As a Client Success Manager, you will engage with clients as a subject matter expert, manage the renewal process, provide solutions-based guidance, support sales efforts through various tasks, and ensure client relationship success while collaborating with the sales team.