Top Remote Customer Success Jobs in Austin, TX
As a Senior Customer Success Manager, you will manage and develop multiple medium to large Duck Creek accounts, acting as the primary contact and trusted advisor. Your role involves fostering relationships with customers, understanding their business goals, and driving success through collaborative efforts with internal teams and system integration partners.
The Customer Acquisition Manager at Automattic is responsible for creating and refining paid media strategies to acquire and monetize customers. This role requires expertise in digital marketing, particularly in optimizing multi-million dollar SEM campaigns and analyzing data for strategic decision-making.
The Customer Implementation Specialist at Transfr will manage the setup and rollout of training solutions for clients, ensuring effective implementation and strong client relationships. Key responsibilities include on-site installation, client training, troubleshooting, and project coordination with internal teams. The role supports relationship management by regularly interacting with clients to ensure successful implementation and gather feedback for improvements.
The Customer Support Analyst is responsible for analyzing customer support data to provide insights that enhance decision-making and improve user experience. This role entails data collection, reporting, tracking key performance metrics, analyzing customer feedback, and collaborating with cross-functional teams to identify process improvement opportunities using the latest technologies.
The Senior Client Success Manager is responsible for driving post-sale servicing and client retention by building strong relationships, providing training, analyzing data, and developing insights for clients in the AdTech space. The role involves managing a diverse client portfolio and mentoring junior team members.
The Customer Support Specialist will handle customer calls, provide accurate solutions, guide users through troubleshooting, and ensure a positive experience. Responsibilities include improving support metrics, collaborating cross-functionally, and managing data related to payroll and time clock systems.
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As a Technical Customer Success Manager, you'll be the primary post-sales contact for major customers, ensure effective communication, manage customer accounts, oversee implementations, and help customers realize business value through Kong's API platform. You'll collaborate with internal teams and tackle complex technical challenges, all while striving for customer satisfaction and expansion.
The Lead Clinical Documentation Improvement Specialist oversees the clinical documentation team, ensuring accurate coding and documentation practices. This role involves collaborating with healthcare professionals to enhance documentation quality, leading educational initiatives, and analyzing documentation performance for compliance with payer regulations.
The Cultural Specialist focuses on providing expert knowledge about Greenland's culture and natural history during voyages. This role involves leading walks, creating presentations, writing reports, and engaging with guests to enhance their experience. Strong communication and social skills, along with the ability to work independently, are essential.
The Client Success Consultant ensures clients gain maximum value from services by managing project expectations, building strong customer relationships, and identifying opportunities for project expansion. Key elements include coordinating solutions, addressing challenges, and fostering client communication for long-term success.
Top remote Companies in Austin, TX Hiring Customer Success Roles
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