Top Remote Customer Success & Experience Jobs in Atlanta, GA

As a Customer Retention Representative, you will engage with policyholders, address cancellation concerns, provide retention solutions, and maintain accurate records.

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.

Provide technical support for Homenet/vAuto customers by troubleshooting escalated issues (hardware/software/access), researching root causes, resolving or routing problems, documenting cases, following up with customers, and collaborating with cross-functional teams to ensure satisfaction.

Provide remote technical support for Dealertrack DMS via phone and email, troubleshoot system performance, log tickets in the CRM, meet SLA targets, escalate and coordinate with other teams, and work scheduled shifts including weekends within assigned hub commutable areas.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

As a Go-To-Market Engineer, you'll assess customer accounts, design solutions for growth, and optimize product usage using AI and data analysis to drive revenue. You'll build relationships with clients and implement strategies that leverage the Apollo platform effectively.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

Lead Samsara's AI-first CX intelligence function by designing and operating VoC programs, owning Qualtrics and a unified customer intelligence platform, deriving LLM-powered insights, building closed-loop processes, driving cross-functional CX improvements, implementing AI tooling, and hiring and developing a high-performing team to convert customer feedback into measurable business outcomes.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.